[Hiring] Senior Implementation Specialist @Crum & Forster

Role Description

The Senior Implementation Specialist is responsible for supporting the successful execution of key projects and initiatives across the organization. This newly created role serves as a critical liaison between multiple business units, including:

• Project Management
• Sales
• Account Management
• Marketing
• Business Development
• Claims
• Customer Service

to ensure seamless communication, alignment, and timely delivery of business initiatives. This role reports to the VP, Sales Operations & Delivery and can be based in our Glastonbury, CT office on a flexible, hybrid schedule or 100% remote (must work on EST hours).

What you will do:

• Assist Business leaders in planning, organizing, and executing projects and initiatives from inception to completion.
• Track milestones, deliverables, and timelines, ensuring all stakeholders are informed and aligned.
• Review Business leader project documentation, ensuring timely sharing of status reports and meeting notes to all stakeholders.
• Act as the liaison between departments to facilitate information flow and resolve issues.
• Coordinate or attend meetings, gather input, and communicate updates to ensure all teams are working toward common goals.
• Identify and escalate potential roadblocks or conflicts to Business leadership.
• Support the launch of Business initiatives including but not limited to new products and marketing campaigns by coordinating tasks, resources, and communications.
• Recommend and help implement process improvements to enhance project delivery and interdepartmental collaboration.
• Document best practices and lessons learned for future initiatives.

Qualifications

• Energized by helping build a growing team
• Ability to be successful where there may not be established processes or workflows
• Highly organized, with attention to detail
• Collaborative mindset and team player
• Proactive problem-solving abilities
• Adaptability and flexibility in a fast-paced environment
• Customer-focused approach
• Strong sense of accountability and ownership

Requirements

• A Bachelor’s degree in business administration or related area of study or equivalent experience is required
• 4+ years of experience in project coordination, business operations, or a related role is required
• Strong organizational and multitasking skills with keen attention to detail.
• Excellent verbal and written communication skills.
• Ability to build relationships and work effectively across diverse teams.
• Proficiency in Microsoft Office Suite; experience with project management tools (e.g., Asana, Trello, MS Project) is a plus.
• Experience in insurance, financial services, or a related industry is preferred but not required.
• Travel is required for events and meetings (20%). Travel may include international travel, a passport is required.

Benefits

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision, focused on your whole family’s wellness including physical, mental, and financial wellbeing
• Opportunities for career development including tuition reimbursement, industry-related certifications, and professional training
• A dynamic, ambitious, fun, and exciting work environment
• Encouragement of social and community responsibility through matching donation programs, volunteer opportunities, and an employee-driven corporate giving program