[Hiring] Senior Implementation Consultant @Wolters Kluwer

Role Description

Brightflag is seeking an experienced Implementation Manager (IM) passionate about managing enterprise software projects and leveraging product expertise to set customers up for success. As an Implementation Consultant, you’ll lead Brightflag customer implementations, working closely with Customer Success Managers (CSMs), Sales, and Product. You’ll manage tasks like understanding customer needs, data migration, system integration, and user training. Strong communication, organization, and project management skills are essential to manage multiple complex projects simultaneously.

What You Will Be Doing

• Manage customer implementations of varying complexity, ensuring customers go live on Brightflag on time and in line with their expectations.
• Oversee multiple implementations simultaneously, managing priorities, risks, and escalations while adhering to project timelines and plans.
• Serve as a trusted advisor by collaborating closely with customers to understand their business and technical requirements for long-term success.
• Optimally configure the Brightflag platform according to project scope and customer requirements.
• Develop a data migration strategy and coordinate with internal resources to ensure successful execution.
• Collaborate with Product and Engineering teams on customer feature requests and integrations with other systems in the customers’ tech stacks.
• Work with the assigned Customer Success Manager to identify key factors for a successful implementation.
• Foster long-term customer success by ensuring their needs are met during implementation and aligned for continued growth and satisfaction.

Qualifications

• 4+ years of hands-on experience in a customer-facing implementation role at a B2B SaaS company.
• Expertise in project planning and risk management for multiple simultaneous projects.
• Experience as a project manager, product expert, and consultant.
• Familiarity with waterfall and agile (Scrum) methodologies.
• Understanding of data ETL, migration tasks, and software/web technologies.
• Excellent communication, presentation, and customer-facing skills.
• Strong time management, organization, and multitasking abilities.
• Proficient in Microsoft Office, Smartsheet, Jira, and similar tools.
• Deadline-driven, self-motivated, and adaptable to remote work environments.

Requirements

• PMP or CAPM certification (bonus).
• Domain knowledge or expertise in legal management / legal operations (bonus).

Benefits

• Competitive salary of $110,000 - $120,000 & bonus (Experience & Geo Dependent).
• 401(k) plan with company match.
• Comprehensive health insurance.
• Fully flexible work location and work patterns.
• Diverse and inclusive work environment.

Location & Eligibility

This role offers a flexible work location across the USA. Whether that be in the New York office, remote from anywhere in the USA, or a mix of office/remote work in the USA, you choose what works best for your lifestyle.

Your time is valuable. To help with your application, we advise that regrettably we cannot offer work permit sponsorship/self-sponsorship for this role.

About Brightflag

Brightflag is the AI-powered, enterprise legal management platform that helps corporate legal departments operate with greater clarity, efficiency, and control. Powered by patented AI, Brightflag enables in-house legal teams to streamline operations, manage matters and spend, and collaborate more effectively with outside counsel.

Today, Brightflag is trusted by leading global organizations and forms part of the Legal & Regulatory division of Wolters Kluwer.

Compensation

$85,600.00 - $149,400.00 USD. This role is eligible for Bonus. Actual base salary offer is influenced by a wide array of factors including skills, experience, and actual hiring location.

Additional Information

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.