[Hiring] Senior Implementation Analyst @Accuity

Role Description

The Senior Implementation Analyst serves as a key operational and client-facing partner during the onboarding and implementation of new healthcare clients. This role supports implementation planning, stakeholder coordination, project tracking, and go-live readiness in partnership with Implementation Directors, operational leaders, technical teams, and client stakeholders. The Senior Implementation Analyst helps deliver a high-touch implementation experience by keeping complex projects organized, proactive, and aligned across internal and external teams.

Responsibilities

• Implementation Coordination and Project Execution
  • Coordinate and manage implementation activities for new healthcare client onboarding projects in partnership with Implementation Directors and operational leaders.
  • Maintain project plans, timelines, trackers, and implementation documentation to keep projects on schedule and stakeholders aligned.
  • Track implementation risks, overdue tasks, and operational issues proactively; escalate concerns and drive follow-up before they become blockers.
  • Support implementation and go-live activities across healthcare technology platforms, including Epic, Cerner, Meditech, Solventum (3M), and Optum environments.
• Client and Stakeholder Coordination
  • Schedule and facilitate internal and client-facing meetings using Microsoft Teams, including agenda preparation, action item tracking, and detailed meeting recaps.
  • Serve as a liaison between Accuity teams and client technical or access management teams to coordinate EMR access, remote connectivity, and user provisioning.
  • Partner cross-functionally with Operations, HIM, CDI, Coding, technical teams, and customer stakeholders to support a seamless implementation experience.
  • Communicate professionally and confidently with stakeholders at multiple levels, including client leadership and executive teams.
• Documentation, Process Support, and Operational Readiness
  • Assist with workflow documentation, process design, SharePoint project sites, Microsoft Teams channels, and implementation support materials for clients and internal teams.
  • Help ensure implementation activities are documented clearly and executed consistently across projects.
  • Support operational readiness by coordinating follow-up actions, maintaining organized records, and reinforcing project accountability.
• Other Duties as Assigned
  • Perform additional responsibilities as needed to support implementation activities, client onboarding, and organizational goals.

Qualifications

• Bachelor’s degree in business, Healthcare Administration, Health Information Management, Information Technology, or a related field preferred.
• RHIA, RHIT, CCS, CDIP, PMP, or other healthcare or project management certification preferred.
• 2+ years’ experience working in healthcare revenue cycle, HIM, CDI, coding, healthcare operations, healthcare IT, or implementation or project coordination environments required.
• Experience supporting healthcare implementations, operational onboarding, or cross-functional project delivery initiatives preferred.
• Familiarity with healthcare EMR or encoder platforms such as Epic, Cerner, Meditech, Solventum (3M), or Optum strongly preferred.
• Experience with workflow mapping or process documentation tools such as Visio preferred.

Core Competencies

• Strong client-facing communication skills with the ability to remain calm, professional, and solution-oriented during high-pressure or challenging situations.
• Exceptional organization and time management skills with the ability to manage multiple priorities simultaneously.
• Proactive mindset with strong follow-through and the ability to anticipate next steps and move work forward independently.
• Comfort working across multiple stakeholder groups and seniority levels, including customer leadership teams and executive stakeholders.
• Proficiency with Microsoft Office applications, including Teams, Excel, Word, PowerPoint, and SharePoint.
• Collaborative, team-first approach with a willingness to support others and contribute wherever needed.

Additional Requirements

• The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.
• Unless otherwise indicated, Accuity positions require interaction with people and technology while either sitting or standing.
• Employees must be able to communicate via phone, email, etc. and sit for extended periods of time, with or without reasonable accommodations.
• Physical effort and exposure to physical risk are limited to that of an office role / environment.

Position and Employment Statement

While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from a job and to assign other duties as necessary and at any time. All positions at Accuity Delivery Systems, LLC, are at-will employment, and a position description is not a guarantee of a job or of job responsibilities.