[Hiring] Senior Disaster Recovery Administrator @Ahead

Role Description

The Senior Disaster Recovery Administrator is primarily responsible for planning, coordinating, and driving disaster recovery (DR) exercises for Managed Services customers. This role serves as the central point of coordination across AHEAD technical resources, customer stakeholders, and third-party participants to ensure DR exercises are properly planned, scheduled, communicated, executed, and documented. The role is heavily focused on cross-functional coordination, work planning, stakeholder communication, risk tracking, and quality of deliverables.

This position supports DR exercise readiness and execution by:

• Coordinating testing activities
• Facilitating meetings
• Tracking dependencies and action items
• Documenting gaps in procedures
• Driving follow-up items to closure

AHEAD’s DR managed services scope includes coordination and participation in:

• Simulated/full DR tests
• Bubble tests
• Tabletop tests
• Documenting procedure gaps
• Maintaining issue tracking with assigned customer owners

Roles & Responsibilities

• Coordinate all phases of customer DR exercises, including planning, scheduling, readiness reviews, execution support, and post-exercise follow-up.
• Serve as the primary coordination point between AHEAD internal technical teams, customer stakeholders, and relevant third parties for all assigned DR exercises.
• Define and manage exercise scope, objectives, timelines, milestones, dependencies, communications, and required deliverables.
• Schedule and lead planning meetings, checkpoints, readiness calls, execution bridges, and post-exercise review sessions.
• Track action items, decisions, issues, risks, blockers, and escalations throughout the lifecycle of each exercise.
• Coordinate with customer application owners and technical teams to confirm prerequisites are complete.
• Ensure all stakeholders understand the exercise schedule, roles, responsibilities, communication paths, and expected outcomes.
• Facilitate clear and timely status communications before, during, and after DR exercises.
• Document exercise results, lessons learned, procedural gaps, remediation items, and ownership assignments.
• Coordinate updates to DR procedures and supporting documentation.
• Maintain a current inventory of in-scope applications, exercise history, and remediation status for assigned customers.
• Partner with Service Delivery, engineering, and account teams to ensure exercises are delivered in alignment with AHEAD standards.
• Act as a customer advocate by helping drive organized, professional, and effective DR exercise execution.
• Support continual improvement of DR exercise coordination processes, templates, trackers, and standard operating procedures.
• Perform other job duties as assigned.

Qualifications

• 3-5 years of relevant experience in project coordination, service delivery, IT operations, disaster recovery, business continuity, or a related technical operations role.
• Experience coordinating cross-functional work across internal technical teams and customer stakeholders.
• Strong organizational and planning skills, with the ability to manage multiple timelines, dependencies, and communications in parallel.
• Strong written and verbal communication skills, including meeting facilitation, status reporting, and executive-ready follow-up documentation.
• Ability to identify, track, and escalate risks, issues, and blockers in a timely manner.
• Working knowledge of ITIL-based service management concepts.
• Experience using project and workflow tools such as Smartsheet, Microsoft Project, Excel, PowerPoint, and/or similar planning and reporting tools.
• Experience working in customer-facing environments and coordinating technical activities with multiple stakeholders.
• Undergraduate degree or equivalent combination of education and relevant experience.

Requirements

• Experience supporting or coordinating DR testing, backup/recovery operations, infrastructure operations, or cloud/platform recovery activities.
• Familiarity with data center, infrastructure, cloud, backup, replication, and application recovery concepts.
• ITIL Foundation, PMP, CAPM, CBCP, or similar certification preferred.
• ServiceNow experience is a plus.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k)
• Paid company holidays
• Paid time off
• Paid parental and caregiver leave
• Plus more! See benefits here for additional details.