[Hiring] Senior Business Analyst/Project Manager @Lendsure Mortgage Corp

Role Description

LendSure is seeking a Senior Business Analyst/Project Manager to serve as a key liaison between our business teams—including Sales, Operations, and other stakeholders—and our internal technical development team responsible for our Encompass loan origination system. This position will report to LendSure's Manager of Operations, who oversees technical projects across all areas of our workflow.

This role is ideal for someone who understands both the business and technical sides of mortgage lending and can translate operational needs into clear, actionable requirements for developers. The successful candidate will help identify opportunities for process improvement, define and prioritize system enhancements, manage projects from concept through implementation, and ensure that Encompass supports the evolving needs of the business.

Most importantly, we seek a candidate who can use their experience and their technical skills to analyze our Encompass workflows and ask good questions, so that they identify opportunities for improvement that others may overlook and can anticipate downstream impacts. This candidate must shepherd projects to completion even when there are many competing priorities and limited resources to tackle them.

Duties and Responsibilities

• Serve as the primary liaison between business stakeholders and our internal Encompass development team.
• Partner with Sales, Operations, and other departments to understand business processes, challenges, and system requirements.
• Gather, analyze, document, and refine business and functional requirements for Encompass enhancements, integrations, workflow changes, and related technology initiatives.
• Evaluate incoming enhancement requests to identify dependencies, risks, downstream impacts, and opportunities to simplify or improve existing processes.
• Independently discover opportunities to reduce manual work, improve data quality, and increase efficiency in our Encompass workflows.
• Manage projects and system initiatives from initial discovery and planning through development, testing, deployment, and post-implementation review.
• Partner with developers and technical resources, including third-party vendors, to clarify requirements and resolve questions throughout the development lifecycle.
• Develop a strong understanding of LendSure's unique products, policies, and operations.
• Track, document, and report progress across a range of ongoing projects.
• Help establish and maintain consistent standards for requirements, change management, testing, documentation, and implementation concerning all Encompass-related initiatives.
• Coordinate priorities, timelines, deliverables, and dependencies across teams.
• Maintain project plans, requirements documentation, issue logs, decisions, and other project artifacts as appropriate.
• Communicate project status, risks, issues, dependencies, and decisions clearly to both technical and non-technical audiences.
• Organize and support user acceptance testing, including development of test scenarios and validation of completed functionality against business requirements.
• Conduct troubleshooting and root-cause analysis for issues involving Encompass.
• Coordinate rollouts and announcements with the corporate training team.

Qualifications

• 5+ years of experience working with Encompass in a technical, analytical, business systems, administrative, development, or implementation capacity strongly preferred.
• Significant experience in business analysis, project management, systems analysis, product ownership, or a similar role.
• Strong knowledge of mortgage lending workflows and the loan origination lifecycle.
• Demonstrated ability to gather complex requirements from business users and translate them into clear, detailed technical and functional specifications.
• Strong analytical and problem-solving skills.
• Experience managing multiple concurrent projects, priorities, and stakeholder groups.
• Strong verbal communication and technical writing skills.
• Strong organizational skills and attention to detail.
• Experience with user acceptance testing, software releases, change management, and software development lifecycles.
• Ability to work independently while collaborating closely with a distributed team.

Preferred Experience

• Deep knowledge of the Encompass LOS, including configuration, business rules, workflows, personas, fields, forms, integrations, reporting, or related development.
• Experience in a wholesale or non-QM mortgage lending environment.
• Experience analyzing and redesigning mortgage operations workflows.
• Familiarity with APIs, system integrations, data mapping, databases, or other technical concepts relevant to Encompass.
• Experience working in an Agile, Scrum, Kanban, or similar development environment.
• Experience using project management and requirements-management tools such as Jira, Azure DevOps, Confluence, or similar platforms.

Benefits

• Annual Salary Range: $75k to $100k plus discretionary quarterly bonus.
• Full salary, benefits, and opportunity to grow within the company.
• Remote work option available, with preference for candidates who can work onsite periodically.