[Hiring] Senior Analyst, Real-Time Operations – Remote Operations Lead @Gridware
Mar 24, 2025 - Gridware is hiring a remote Senior Analyst, Real-Time Operations – Remote Operations Lead. 💸 Salary: unspecified. 📍Location: USA.
Role Description
The Remote Operations Lead is responsible for leading a team of remote operators responsible for 24/7 real-time grid monitoring, ensuring timely detection and classification of anomalies and critical grid events. The ideal candidate will have experience as a senior member or team lead in real-time operations, with a strong ability to manage multiple workflows and competing priorities in real-time. This role requires a blend of leadership, analytical experience, and technical skills to support the scaling of monitoring capabilities.
- Lead the remote operations team and ensure timely response, classification, and escalation of events across the fleet
- Refine and implement standard operating procedures across the team
- Continuously train, mentor, and develop operators to enhance response capabilities
- Schedule shifts and align team capacity with forecasted high-risk periods, including extreme weather events
- Develop and track KPI’s to assess team performance, operational efficiency, and resolution accuracy
- Create dashboards to visualize and communicate remote team performance metrics
- Help foster a team culture that prioritizes staying calm under pressure
Requirements
- Senior or team lead experience in a real-time operational setting
- Experience working in a fast-paced, high-pressure environment
- 3+ years professional experience in data analysis
- 1+ years experience working in Python or R for data analysis
- Proficiency in SQL for querying and analyzing large datasets
- Experience in grid management and energy, clean tech, or climate technology
Benefits
- Health, Dental & Vision (Gold and Platinum with some providers plans fully covered)
- Paid parental leave
- Alternating day off (every other Monday)
- “Off the Grid”, a two week per year paid break for all employees.
- Commuter allowance
- Company-paid training
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 24, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
