[Hiring] Scrum Master Team Lead @Quility Insurance

Role Description

The ideal candidate is a seasoned Scrum Master with strong project management experience and a proven ability to lead and develop other Scrum Masters. This individual will serve as the senior Agile delivery leader across user journey-aligned product pods, facilitating Agile practices within their own pod while also managing, mentoring, and holding accountable a team of Scrum Masters embedded across the portfolio.

A deep understanding of Scrum and SAFe frameworks is essential, as is the ability to coach high-performing teams, drive cross-functional alignment, and operate with a high degree of autonomy — bringing solutions, not just status updates.

Responsibilities

• Scrum Master Team Leadership
  • Lead, manage, and be directly accountable for a team of Scrum Masters across multiple product pods.
  • Conduct regular 1:1s, performance check-ins, and development conversations with each Scrum Master.
  • Establish and maintain standards for Scrum ceremony facilitation, Jira hygiene, capacity reporting, and stakeholder communication.
  • Serve as the escalation point when Scrum Masters encounter impediments they cannot resolve.
  • Create visibility for senior leadership into SM team health, delivery risks, and continuous improvement efforts.
• Pod-Level Delivery
  • Facilitate all core Scrum ceremonies with consistency and intentionality.
  • Coach teams and Scrum Masters on Agile and SAFe principles.
  • Partner closely with Product Owners to ensure backlog items are well-defined.
  • Proactively identify and escalate risks and roadblocks before they impact delivery.
  • Track and surface pod-level and portfolio-level progress, risks, and impediments to stakeholders.
• Planning & Operations
  • Support PI Planning participation, including capacity input and dependency identification.
  • Maintain accurate capacity data and flag resourcing constraints early.
  • Create and maintain project plans, sprint-level timelines, and status documentation in Confluence.
  • Collaborate with team on Jira hygiene within your pod(s).
• Cross-Functional Coordination
  • Manage complex cross-pod and cross-functional dependencies.
  • Step into an active delivery environment quickly, establishing trust and cadence.
  • Ensure cross-pod and cross-functional alignment.

Core Competencies

• Strong command of Scrum frameworks, SAFe delivery practices, and PI Planning processes.
• Demonstrated ability to lead, mentor, and hold accountable a team of individual contributors.
• Experience navigating performance conversations with directness and empathy.
• Ability to manage multiple priorities across fast-moving, parallel workstreams.
• Excellent facilitation, conflict resolution, and team-building skills.
• Clear, confident communication across technical and non-technical audiences.
• Proactive, accountable, and collaborative work style with a bias toward action.
• Demonstrated self-starter who drives clarity and momentum without waiting to be directed.
• Comfortable operating in foundational/platform delivery contexts.
• Proficiency in Jira and Confluence; familiarity with Microsoft Office Suite and Outlook.

Qualifications

• 5–7+ years of experience in a Scrum Master role, with at least 2 years in a management capacity.
• CSM certification required; A-CSM or SAFe certification strongly preferred.
• PMP or equivalent project management background preferred.
• Bachelor’s degree in a related field or equivalent professional experience.
• Prior experience with technology or SaaS companies.

Supervisory Responsibility

Directly manages and develops a team of Scrum Masters across multiple product pods. Responsible for performance management, coaching, goal setting, and ensuring consistent Agile delivery practices across the portfolio.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, building access is limited to two sets of stairs and may require lifting or moving objects up to 30 lbs. The employee is frequently required to sit for long periods of time.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 9 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.