[Hiring] Salesforce Technical Project Manager @ICF

Role Description

We are seeking a strong technical leader for a Salesforce Digital Transformation Center (DTC). The DTC is an operational Center of Excellence that manages a multi-org Salesforce environment in which program areas throughout our federal client’s organization build mission applications. The platform includes most of Salesforce’s products including:

• Public Sector Solutions
• Sales Cloud
• Service Cloud
• Experience Cloud
• Data360
• Agentforce
• Shield
• Own Backup
• Tableau
• Mulesoft

The primary function of this role is to manage all DTC operations, direct the team of all-star Salesforce architects and system administrators, and lead the overall client relationship. Responsibilities include:

• Support spans from pre-sales solution consultation to operational support activities.
• Lead a team of technical staff to operate & maintain the existing platform.
• Establish new platform services and onboard new customer development teams.
• Perform Release Management activities and manage platform licenses.
• Maintain the ATO boundary and curate a governance library of process documentation.

The candidate must demonstrate progressive technical and managerial leadership of Salesforce projects and large programs, possessing a strong understanding of the full software development lifecycle.

This is a client-facing role where an advanced Administrator- and/or consultant-level knowledge of the Salesforce platform is expected. The successful candidate will engage with:

• Technical resources
• Government Program & Contract staff
• Executives

This position will also support growth-related activities within the larger ICF Salesforce Practice, including RFI, RFP, prototypes, and oral presentations.

Job Location: This position is remote with a preference for candidates on the East Coast. ICF monitors employee work locations and prohibits personal VPN connections.

Core work hours are 8 AM - 6 PM EST with occasional after-hours support required for P1/P2 incident response and prescheduled deployment activities. This position will join a 24x7 on-call rotation with other DTC technical staff.

Qualifications

• 5+ years of Project Management experience leading large complex IT projects and managing technical staff.
• 3+ years of experience leading Salesforce projects and/or Centers of Excellence in a client-facing role.
• Active Salesforce Certified Administrator certification.
• 3+ years of experience as a Salesforce Consultant or Administrator performing declarative (no-code) development.
• 3+ years of experience coordinating deployments and managing CI/CD pipelines.
• 1+ years of experience providing complex cost allocations, chargebacks, and reporting.
• Must be a US Citizenship or Permanent Resident (Greencard Holder).
• Must be able to obtain and maintain a federal public trust or equivalent client-required background investigation.
• Candidate must reside in the U.S. and be authorized to work in the U.S.

Requirements

• Active Salesforce Consultant and/or Architect certifications.
• 3 Years of providing Salesforce consultation to clients regarding Salesforce fit analysis.
• 2+ Years supporting US Government clients and familiarity with Salesforce’s Public Sector Solutions.
• PMP Certification.
• Experience with enterprise data governance and cloud-based data warehousing technologies.
• Basic understanding of Mulesoft capabilities and API-based integrations.
• Familiarity with OmniStudio and its components.
• Basic understanding of Salesforce core CRM licenses.
• Familiarity with Salesforce AppExchange utilities and peripheral services.
• Basic understanding of supporting services such as MFA/SSO, networking, and encryption.
• Command presence and a sense of personal responsibility for mission accomplishment.
• Demonstrated excellent client relationship skills.
• Demonstrated critical thinking, attention to detail, problem-solving skills.

Benefits

• Competitive salary range: $119,323.00 - $202,850.00 based on full-time employment.
• Comprehensive benefits package.
• Opportunities for professional development and certifications.