[Hiring] SaaS Project Manager @vitruvi

Role Description

The Project Manager is a hands-on implementer and the engine of Vitruvi's customer deployment work. You are responsible for the physical configuration of the Vitruvi Workspace, the execution of technical build tasks, and the day-to-day delivery of your assigned implementations. On smaller accounts, you operate independently; on complex, high-value implementations, you execute within a program led by a Senior Project Manager, owning specific workstreams and contributing to a successful go-live.

Qualifications

• Detail-oriented, technically curious self-starter
• Genuine enthusiasm for SaaS software
• Strong collaborator, comfortable working alongside customers, senior team members, and internal stakeholders

Responsibilities

• Workspace Configuration:
  • Perform hands-on configuration of the Vitruvi Workspace for assigned implementations.
  • Execute and follow up on VPS (Vitruvi Professional Services) requests accurately and on schedule.
  • Flag configuration blockers or scope questions to the Senior Project Manager promptly.
• Project Delivery:
  • Manage the day-to-day delivery of smaller implementations independently.
  • Track your workstream progress against milestones and communicate status clearly.
  • Identify and escalate risks or scope drift early.
• Training & Enablement:
  • Develop training materials and lead end-user and SME training sessions.
• UAT Support:
  • Support the user acceptance testing process by documenting feedback and resolving or escalating defects.
• Customer Communication:
  • Serve as a day-to-day point of contact for your assigned customers.
• Program Support:
  • Support the Senior Project Manager and Senior Program Manager on complex implementations.
• Continuous Improvement:
  • Share learnings, flag process gaps, and contribute to improving Vitruvi's implementation standards and templates.
• Performs other duties and responsibilities as assigned or required to support team and organizational objectives.

Requirements

• 1–3 years of experience in SaaS implementation, solutions consulting, technical onboarding, or a closely related field.
• Demonstrated ability to learn and configure complex software platforms.
• Strong organizational skills and attention to detail.
• Clear, confident communicator — both written and verbal.
• Comfortable working from a structured delivery methodology.
• Post-secondary education in engineering, project management, business, or a related field — or equivalent practical experience.
• Experience in the telecommunications or utilities construction industry is an asset.
• Willingness to travel up to 30%.

Compensation

• Compensation of $75,000 - $90,000 based on experience.
• Benefits plan included.
• Bonus.
• Unlimited PTO.