[Hiring] Release Engineer @EXL

Role Description

• Release Planning & Execution
  • Plan, coordinate, and manage releases across data and BI teams.
  • Maintain the release calendar and communicate timelines to stakeholders.
  • Track release readiness, manage dependencies, and drive go/no-go decisions.
  • Coordinate deployments across Dev, QA, UAT, and Production environments.
• Documentation & Process
  • Create and maintain Release SOPs, runbooks, deployment checklists, and rollback plans.
  • Develop and enforce documentation standards for data releases, pipelines, and BI reports.
  • Author process guidelines for change management, version control, and release approvals.
  • Maintain up-to-date release notes and post-deployment summaries for stakeholders.
• Support Team Collaboration (L1 / L2 / L3)
  • Act as the primary bridge between engineering/delivery teams and L1, L2, L3 support.
  • Facilitate knowledge transfer to support teams prior to each release.
  • Ensure support runbooks and escalation paths are updated for every release.
  • Track and triage post-release incidents and coordinate resolution with the appropriate support tier.
• Agile & Delivery
  • Participate in sprint planning, retrospectives, and release reviews.
  • Maintain release backlogs and track items through the Agile delivery cycle.
  • Identify and mitigate release risks; escalate blockers proactively.

Qualifications

• 3–6 years of experience in release management or a delivery/coordination role.
• Hands-on experience managing data or BI releases (migrations, ETL, pipelines, reports).
• Proven ability to write clear SOPs, process guides, runbooks, and technical documentation.
• Experience working with L1, L2, and L3 support teams in a structured ITSM environment.
• Solid understanding of Agile/Scrum — ceremonies, sprint rhythms, and release trains.
• Familiarity with data modernization concepts: cloud migration, data warehousing, BI platforms.
• Strong communication skills — able to translate technical details for non-technical stakeholders.
• Proficient in JIRA, Confluence, ServiceNow, or similar tools.

Requirements

• Insurance domain experience.
• Exposure to USCIS or government data programs and compliance requirements.
• Experience with cloud platforms: AWS, Snowflake.
• Knowledge of BI tools such as Tableau, Power BI.
• Familiarity with CI/CD pipelines and DevOps release practices.
• ITIL Foundation certification or equivalent.
• Experience in managed services or outsourced delivery models.