[Hiring] Provider Issue Manager @Health Care Service Corporation

Role Description

This position is responsible for the end-to-end workflow management of provider production incidents and resolution of escalated or complex cross-functional production issues. Coordinate and communicate on cross-functional issues between Business, Technology, and within the issue management team during all phases of ticket workflow management.

The Provider Issue Manager will apply deep domain knowledge to identify and drive remediation of the root cause for production incidents in partnership with technology and business teams. Track, manage, and report on escalated issue status, critical path / dependencies, and risks.

NOTE: This is a WFH role. Sponsorship is not available including if you are currently on OPT.

Qualifications

• Bachelors Degree and 5 years of Technology experience, including experience in Project management, OR 9 years of Technology experience, including experience in Project management.
• Ability to influence and execute.
• Ability to manage time effectively, prioritize, and make trade-off decisions.
• Proactively addresses problems and escalates appropriately.
• Analytical thinking and consultative problem solving / consulting.
• Vendor / SLA management.
• Experience with Project / portfolio management tools - MS Project / CBA / PPM / PMP.
• Oral & written communications.
• Teamwork and collaboration.
• Business acumen and provider application domain knowledge.
• Matrix partner relationship management.
• Knowledge of provider platforms / applications and DevOps.

Requirements

• Bachelor or Masters degree in Computer Science, MIS or Information Technology.
• Ability to tie together solutions across systems.
• Adaptability / ability to manage change.
• Creative thinking.
• Experience working in a highly outsourced / offshore environment.

Benefits

• Health and wellness benefits.
• 401(k) savings plan.
• Pension plan.
• Paid time off.
• Paid parental leave.
• Disability insurance.
• Supplemental life insurance.
• Employee assistance program.
• Paid holidays.
• Tuition reimbursement.
• Other incentives.

Company Description

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.