[Hiring] Project Portfolio Specialist I (Jira Support & PMO Analyst) @Quetzal International Services, SAS

Role Description

Are you the go-to person when someone needs help configuring Jira? Do you love organizing tasks, tracking timelines, and keeping workflows running smoothly? We are looking for a Project Portfolio Specialist I with a strong, hands-on operational focus to become the core support engine of our PMO. This is a Junior, execution-heavy role designed for someone who knows Jira inside out and loves providing technical and operational support. You will partner directly with our Project and Portfolio Managers, taking the operational heavy lifting off their shoulders. From creating tasks and mapping milestones to troubleshooting Jira issues, you will be the ultimate enabler for our team’s success.

Key Responsibilities

• Jira Support & Administration: Act as the internal "Jira Hero" for the PMO. Help Project Managers create, configure, and maintain their project boards (Scrum/Kanban).
• Task & Backlog Loading: Sit down with managers to actively create, clean, and structure tasks, Epics, and user stories within Jira, ensuring data hygiene is flawless.
• Milestone & Timeline Tracking: Input and monitor project milestones, dependencies, and deadlines. You will ensure that what is planned in the managers' heads is accurately reflected in Jira.
• Operational Troubleshooting: Resolve daily Jira issues for the team (permission settings, custom field adjustments, workflow configurations, and basic automation rules).
• Team Enablement: Guide and support team members who are less technical on how to use Jira correctly, ensuring everyone follows our PMO standards.

Qualifications

• 1–3 years of hands-on experience in an operational PMO support role, project coordination, or as a Jira power-user/junior administrator.
• Deep, practical knowledge of Jira Software Cloud (workflows, issue types, components, screens, and basic JQL). You know Jira from start to finish at an execution level.
• You enjoy execution, data entry, and structural organization. You are comfortable handling repetitive but highly critical operational tasks.
• A true team player with a "how can I help you?" attitude. You enjoy unblocking others and working side-by-side with managers.
• Basic understanding of Agile (Scrum/Kanban) and traditional project frameworks.
• Full professional proficiency in English (written and spoken) to collaborate with global teams.

Benefits

• Full-time, indefinite contract (Contrato a término indefinido) with all legal benefits.
• 100% Employer-paid Health Insurance for you and your qualified dependents.
• Full dental coverage.
• Life Insurance policy included.
• Generous Paid Time Off (PTO) and Sick Leave to ensure you stay energized.