[Hiring] Project Operations Manager @Hadley Designs

Role Description

Ready to Scale a High-Performing Product Launch Engine? At Hadley Designs, we are rapidly scaling and are seeking an Operations Supervisor to lead and manage the effectiveness of our product launch engine. This role is critical to our growth, sitting at the intersection of cross-functional teams, systems, and leadership. You will ensure that priorities are clear, decisions are made efficiently, and execution remains on track as we continue to grow.

In this role, you will be a key execution partner to our Chief Creative Officer (CCO) and work closely with functional leads across the organization to ensure that product launches happen on time, with precision, and in alignment with the company’s strategic objectives.

If you thrive in a fast-paced, high-impact environment and have a passion for improving systems and processes, this is an exciting opportunity to make a tangible difference in how we launch products at Hadley Designs.

Qualifications

• At least 3 years of experience in operations management, program management, or related roles within fast-paced, cross-functional environments.
• Comfortable collaborating across all levels of the organization, including close interaction with executives.
• Strong organizational and communication skills, with an ability to manage complex operations and prioritize effectively.
• Proficient in modern operations management and documentation tools.
• Thrive in fast-paced environments, calm under pressure, and able to move projects forward even in ambiguous situations.
• Motivated by ownership and accountability, excelling at driving team effectiveness and achieving results.
• Detail-oriented, paying attention to every detail and understanding how small things can impact the bigger picture.

Requirements

• Ownership of Product Launches: Lead cross-functional product launch initiatives from planning through execution, ensuring that all work is completed on time and at the highest quality.
• Collaboration and Alignment: Partner closely with the CCO and functional leads to ensure alignment on priorities, sequencing, and tradeoffs.
• Launch Readiness and Execution: Ensure the launch process is streamlined and organized, and that all deliverables are coordinated and meet expectations.
• Process Improvement: Continuously identify opportunities for process improvements that increase efficiency and enhance execution.
• Operations Planning and Management: Own and manage operations plans, dependencies, and timelines across teams to ensure that every product launch is executed efficiently and on schedule.
• Team Coordination: Drive regular check-ins with teams to align efforts, surface risks, and resolve blockers.
• Documentation and Tools Management: Maintain and ensure the accuracy of operations management tools such as ClickUp, Airtable, and Box.
• Leadership Communication: Provide clear, concise updates to leadership on project status, potential risks, and next steps to keep the entire organization aligned.
• Execution Leadership: Serve as the trusted execution partner to leadership, ensuring that work moves forward without delays or miscommunications.

Benefits

• Play a pivotal role in scaling how products are developed and launched at Hadley Designs.
• Work closely with leadership and have a significant influence on execution across teams.
• Join a fast-growing, systems-driven e-commerce brand that is revolutionizing early education.
• Enjoy a remote-first work environment with clear expectations and real responsibility.