[Hiring] Project Operations Lead @Guidehouse

Role Description

The Project Operations Lead supports Revenue Cycle implementation initiatives and Special Accounts Receivable (AR) projects by providing structured coordination, documentation, tracking, and communication support. This role partners closely with Project Managers, Operations Leaders, and Client stakeholders to ensure projects stay organized, on-track, and execution-focused across people, process, and technology workstreams. This is an execution-heavy, decision-light role designed to remove administrative burden from senior Project Managers and accelerate delivery.

Key Responsibilities

• Project Coordination & Execution Support
  • Maintain integrated project plans, milestone trackers, RAID logs, and dependency tracking
  • Track action items, owners, and due dates across implementation and Special AR workstreams
  • Coordinate internal and client meetings, including scheduling, agendas, notes, and follow-ups
  • Support go-live, post-live, and stabilization activities for revenue cycle initiatives
• Revenue Cycle Implementation Support
  • Assist with implementation readiness activities including current-state intake, data collection, and validation
  • Support deployment of AR, denial management, cash posting, credit balance, and follow-up initiatives
  • Coordinate training logistics, materials distribution, and attendance tracking
  • Track punch-list items and post-implementation remediation efforts
• Special AR & Targeted Workstreams
  • Support short-term, high-focus AR initiatives such as aging reduction and backlog burn-downs
  • Track production metrics, volume trends, and target milestones for Special AR projects
  • Consolidate operational inputs into executive-ready status updates
  • Support transitions between implementation, project, and steady-state operations
• Support SOP Development
  • Administrative support for Projects, Solutions, and Campaigns
• Reporting & Deliverables
  • Prepare weekly and monthly project status reports, dashboards, and leadership updates
  • Compile data for governance decks, MORs, and client communications
  • Ensure project artifacts are organized, version-controlled, and audit-ready
  • Support documentation of workflows, SOP updates, and project close-out materials

Qualifications

• Bachelor's Degree or 4 years of relevant working experience in lieu of education
• 4+ years of experience in project coordination, PMO, or healthcare operations support
• Exposure to healthcare revenue cycle functions including AR, billing, denials, and cash posting
• Strong organizational skills with excellent attention to detail
• Proficiency in Microsoft Excel, PowerPoint, Word, and Teams
• Ability to manage multiple workstreams in deadline-driven environments

Requirements

• Prior experience supporting revenue cycle implementations or AR performance initiatives
• Familiarity with Epic or Meditech revenue cycle workflows
• PMP, CAPM, or project management coursework (preferred, not required)
• Experience in consulting, managed services, or large health systems

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program