[Hiring] Project Manager- Travel Products @Internova Travel Group

Role Description

We are seeking a highly adaptable Project Manager to support operational initiatives, Global Distribution System (GDS) platforms, and cross-functional project delivery across the organization. This role blends project coordination, systems support, process improvement, and travel product expertise to ensure the successful execution of strategic and operational initiatives.

The ideal candidate is a proactive problem-solver with a strong operations and technology mindset who thrives in a fast-moving environment and can bridge business needs with operational execution, particularly across advisor tools, GDS platforms, and operational workflows.

Project Coordination & Delivery

• Manage and coordinate multiple concurrent operational initiatives from intake through completion
• Track timelines, milestones, risks, and dependencies across projects
• Partner with business and operations stakeholders to ensure alignment and execution
• Maintain project documentation, status reporting, and dashboards
• Support vendor coordination and implementation tracking
• Assist with testing, rollout planning, and post-launch stabilization activities

Travel Product Support

• Serve as an internal support backup for GDS platforms related mid-office
• Coordinate enhancements, fixes, and workflow improvements with internal teams and external vendors
• Assist operational teams with system issue tracking and resolution pathways
• Support new feature rollouts, configuration updates, and platform optimizations
• Identify automation opportunities within servicing workflows

Enablement & Process Improvement

• Evaluate operational workflows and recommend system or process improvements
• Support integrations between internal tools and advisor platforms
• Participate in testing cycles for releases impacting advisor technology environments

Cross-Functional Communication

• Act as a coordination hub between operations and product teams
• Provide structured updates to leadership on initiative status and risks
• Support advisor-facing communications related to system changes and improvements

Continuous Improvement & Innovation

• Recommend enhancements that improve advisor efficiency and service delivery
• Support roadmap execution across operational initiatives
• Help standardize documentation, workflows, and project practices

Qualifications

• 5-7 years of experience in project coordination, operations technology support
• Must have experience working with travel technology platforms or GDS environments
• Strong organizational skills with ability to manage multiple initiatives simultaneously
• Demonstrated ability to translate business needs into structured execution plans
• Excellent written and verbal communication skills
• Strong troubleshooting and analytical thinking capabilities

Preferred

• Experience supporting GDS platforms such as Sabre (or similar environments)
• Experience in travel agency, host agency, or advisor-support operations
• Familiarity with project tracking tools
• Background working between business users and technical teams

Benefits

• Choice of two medical plans and two dental plans
• Vision insurance
• Flexible spending accounts (FSAs)
• Company-paid life insurance and AD&D
• Optional additional life insurance and AD&D
• Disability insurance
• Paid parental leave
• Paid time off
• 401k Plan with company match
• Discounted employee travel options
• Access to LinkedIn Learning webinars and courses
• Discounted pet insurance and auto, home, & renters insurance

Company Description

Nexion Travel Group is a fully accredited host agency, offering membership to independent travel professionals since 1995. As part of Internova Travel Group, Nexion Travel Group provides ticketing, operations and fulfillment support to independent travel professionals coupled with best-in-class tools, technology, marketing, education and support.