[Hiring] Project Manager - Implementation @GoFundMe

Role Description

GoFundMe Pro is a fundraising platform that enables nonprofits to connect supporters with the causes they care about. Our Professional Services Team is looking for an experienced Project Manager who will be responsible for managing implementations for our strategic customer accounts. The ideal candidate for this role is a detail-oriented customer advocate with experience delivering high quality, on-time SaaS implementations.

• Deliver exceptional customer implementations for GoFundMe Pro’s fundraising and events platform
• Manage projects end-to-end, which includes scoping, planning, execution, risk/issue mitigation and stakeholder management
• Gather information from customers to evaluate their needs and create tailored implementation plans that support business objectives and drive customer time to value
• Work with customer and internal teams to translate requirements into out of the box or custom solutions
• Execute client implementation projects with sole responsibility for deliverables, overall project success, exceptional customer experience
• Deliver “hands on keyboard” configuration of customer instance, configuration and asset creation as required for completion of project
• Identify, mitigate, monitor and communicate project risks and scope changes that may arise during the implementation
• Provide strategic and technical guidance and training for customers through platform implementation and campaign development - ensure client campaigns and events are optimized for success, launch on time, and achieve donation volume and other customer business goals
• Build and maintain strong relationships with all internal and external project stakeholders
• Develop GoFundMe Pro product and non-profit industry subject matter expertise
• Manage resource planning and utilization
• Collaborate with Product, Partner, Tech Services, Customer Care, and Account Teams to ensure a successful onboarding experience and adoption of the GoFundMe Pro platform
• Contribute to team goals and initiatives through participation in team meetings, collaborate on / take ownership of projects driving process improvement, team enablement, etc.
• Identify areas of challenge or opportunity for increased quality of delivery and take initiative to develop solutions, in partnership with team members / leadership, as needed

Qualifications

• 2-4 years of Implementation and/or Project Management experience
• Proven, hands-on experience successfully implementing SaaS and/or enterprise software applications
• Sense of urgency in your work
• Demonstrated ability to prioritize and manage workflow to meet deadlines
• Strong people skills to lead collaboration across functions and organizations
• Experience identifying and implementing process improvements
• Client Management experience
• Strong analytical, problem-solving and critical thinking abilities
• Natural problem-solver, comfortable with complexity and ambiguity
• Excellent organization and planning skills
• Proactive attitude with ability to independently solve conceptual problems and deliver results in challenging situations on time and in scope
• High-energy, team-first attitude: motivated to work collaboratively in a fast-paced, ever-changing environment to help our growing business
• Comfort with ambiguity, ability to work with minimal instruction
• Technical acumen

Requirements

• Experience managing client projects within the Salesforce ecosystem
• Knowledge of the non-profit industry, how it operates and the unique challenges it presents
• Experience with cloud-based CRM and Customer Success tools (Salesforce, ClickUp, etc.)

Benefits

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.