[Hiring] Project Manager - eCOA - Operations @Careers Signant Health

Role Description

The Project Manager is responsible for the planning, execution and completion of projects considering budget, timelines, resources and task management. The Project Manager will communicate in a transparent and timely manner with the assigned Signant Health clients and internal stakeholders. He/she will manage project risks and ensure timely resolution while reporting out on project status with the appropriate internal and external stakeholders.

The Project Manager contributes to the implementation of company-wide process improvements to ensure effective and efficient project delivery. This role requires an effective leader that excels in problem-solving, able to motivate a result-oriented team, and can build trust-based relationships with Signant Health’s clients.

What you will do:

• Manage and lead the initial project delivery tasks, including the software development lifecycle (SDLC) of Simple to Medium complexity studies.
• Ensure project systems are built and released in accordance with client expectations inclusive of leading the project system change control process.
• Support the implementation of complex, multi product projects as needed.
• Manage projects in accordance with established timelines, budget, quality standards, and/or contractual requirements.
• Review, approve and maintain project and corporate systems and documentation.
• Handle client escalations independently and work with internal and client teams to resolve. Escalate as appropriate in a timely manner.
• Responsible for quality of communication with client - cadence, content and audience. Serves as the primary contact for customers on assigned projects.
• Accountable for financial health of the assigned projects, including vendor services, licensing, payments, invoicing, devices, resource assignments and vendor management activities.
• Collaborate with other functional areas for project delivery to ensure timelines and client expectations are met within budget.
• Responsible for identification and documentation of Incident Reports with Quality Management group (Inclusive of Client Notification and Closure).
• Responsible for reporting of project status updates.

Role:

• Recognize the importance of and create a culture of process improvement with a focus on streamlining processes adding value to the business and meeting client needs.
• Embrace and contribute to the culture of process improvement with a focus on streamlining processes adding value to the business and meeting client needs.
• Responsible for compliance with Company Procedures in support of client deliverables.
• Recognize, exemplify and adhere to the company values which centre around commitment to People, Clients, and performance.

Decision making and influence:

• Demonstrated ability to lead through influence.
• Capable of weighing risks and making decisions that align with Signant values and strategy.
• Manage customer escalations effectively, with follow up and closure.

Qualifications

• Bachelors’ degree or equivalent or relevant experience.
• Understanding of the software development life cycle and the specification and configuration of software products.
• Able to multi-task and work with multiple team members.
• Excellent time management, communication (oral and written), and organizational skills.
• Detail-oriented and first-time quality delivery focused.
• Solid MS Office Suite experience – Word, Excel, MS Project, PowerPoint.
• Ability and experience of direct project activities and ensuring customer satisfaction while understanding and adhering to the study budget.
• Comfortable speaking in front of diversified and/or large audiences.
• Ability to communicate and engage effectively with all levels of the organization and have excellent written and spoken English skills.
• Experience in a Project Management role OR equivalent.
• Show initiative and be able to work independently as needed.

Desired Qualifications

• Background in Pharmaceutical, Medical education and/or CRO.
• Experience of clinical trials/pharmaceutical industry/life sciences.
• Ability to travel for business trips (overnight business trips could be expected quarterly).
• Experience/understanding of the clinical research environment and GCP principles is preferred.
• PMP or equivalent certificate.

Benefits

• Collaborative, global environment for career growth.
• Opportunities to learn, take ownership, and drive meaningful innovation.