[Hiring] Project Manager, Development Operations @MUSCULAR DYSTROPHY ASSOC INC

Role Description

The Project Manager, Development Operations will lead initiatives focused on Salesforce process optimization, data integration in various formats and finance-related systems and projects. This role is responsible for implementation of projects that support and improve system efficiencies and operational effectiveness.

This position requires experience in fundraising platforms, along with a strong ability to manage data accuracy, drive process improvements and support decision-making with clear financial and operational reporting. This position reports to the Director of Development Operations.

Responsibilities

• Accountable for the successful delivery of complex projects through the effective management of solution design/development, project plans, resources, and stakeholder engagement.
• Serve as primary liaison to external technology platform partners including managing relationships, resolution of issues that arise and collaboration internally with IT department to troubleshoot and escalate as needed.
• Develop and maintain comprehensive statements of work that accurately define project scope, activities, deliverables, and timelines.
• Provide leadership that fosters participant equity and inclusiveness in project development and implementation.
• Monitor, track, and reconcile revenue for assigned campaigns and events.
• Partner with finance and operations to ensure revenue is reported and allocated correctly.
• Process deposits, ensuring accuracy and timely recording.
• Coordinate workstreams across departments, ensuring clear communication and alignment of goals.
• Leverage data and reporting tools to provide actionable insights to leadership and stakeholders.
• Manage timelines, deliverables, and budgets, proactively addressing risks and changes.
• Interact with senior and executive level management (as needed) regarding project, expected business outcome, contract/engagement administration.
• Maintain accurate and up-to-date records in Salesforce, and all fundraising applications.
• Analyze active projects, project retrospectives, team input and systems to propose improvements to processes/workflows/tools.
• Ability to manage and provide guidance to staff to ensure quality work and professional development as needed.
• Perform other duties as assigned.

Qualifications

• Bachelor’s Degree or equivalent experience required.
• 3+ years of experience in project management or similar roles required.
• Ability to work across a wide variety of platforms including Salesforce, digital, social platforms, and client specific applications.
• Demonstrated ability to effectively manage competing priorities and multiple tasks simultaneously.
• Extensive experience managing external vendors and working with finance on contract management.
• Strong written/verbal communication, presentation, and listening skills, with the ability to present complex information in a clear and concise manner to a variety of audience.
• Strong collaborator with demonstrated success leading diverse, cross-functional teams and fostering a results-focused culture.
• Comprehensive understanding of project risk, financials, and functional/non-functional requirements.

Benefits

• Medical, Dental and Vision insurance with prescription coverage.
• Health Savings Account with contribution matching and Flexible Spending Accounts for medical and/or dependent care.
• Paid sick leave.
• Employee Assistance Program (EAP).
• 100% contribution towards basic life insurance, short-term and long-term disability.
• Optional additional life insurance and dependent life insurance available.
• 403(b) Retirement Savings Plan with company match.
• Generous paid time off policy, with an increasing accrual rate schedule.
• Paid holidays.
• Standard 35-hour work week with flexible hours.
• Remote, work from home opportunities.
• Professional Learning and Development opportunities, including Leadership skills.