[Hiring] Project Manager, Customer Experience @Amplify

Role Description

As a project manager supporting the Customer Experience department at Amplify, you will lead and support complex, cross-functional projects, with an emphasis on work that will ensure educators are prepared to successfully implement Amplify curriculum in their classrooms. Examples include:

• Coordinating teams to gather documentation in support of professional development product certification with state education agencies.
• Supporting readiness efforts to expand teacher professional development into new and existing markets.
• Organizing efforts to standardize processes for regional design of professional development assets.
• Creating a system to provide centralized product updates to all customer-facing teams, streamlining communication between product and customer experience.
• Tracking partner-specific milestones, deliverables, and reporting cadence across a portfolio of professional development partnerships.

In this role, you’ll engage closely with customer-oriented teams to deliver high-quality outcomes that align with strategic business objectives across projects of varying type and size. From end-to-end project management to contributing to larger portfolio initiatives, the project manager ensures the work of the Customer Experience team is smooth and cohesive, defining what is in scope, and renegotiating it explicitly if the goals or details change.

We’re looking for a proactive, adaptable project manager who meticulously tracks and considers details, picks up new systems quickly, and thrives on a fast-moving, highly connected team. They build trust as effortlessly as they build processes, asking clarifying questions before the work starts, naming trade-offs early, and holding a plan steady when the pressure is on.

A note on what this work is actually like: Projects here move fast, and much of the delivery depends on partner teams outside this one. The project managers who do well are comfortable working without direct authority, ask questions early rather than filling gaps with assumptions, and are willing to say when a timeline or a scope needs to change. If that sounds energizing, you’ll do well here.

This is a one-year fixed-term position beginning on the employee’s date of hire. Depending on business needs, the term may be extended or converted to a full-time position at a future date.

Qualifications

• Bachelor’s Degree or equivalent practical experience.
• 3-5 years managing multiple complex projects simultaneously.
• Strong experience in the K-12 education landscape, such as school operations or Edtech.
• Experience designing and implementing end-to-end processes from a stated goal or outcome.
• Experience effectively managing and prioritizing multiple projects to meet deadlines.
• Experience building data visualizations that help communicate progress and drive decision making.
• Experience synthesizing large amounts of disparate information into concise, actionable, and impactful reports or other communications medium to a wide variety of audiences.
• Tech and data savvy - exceptional with Google, Apple, and/or Microsoft office suites (e.g. word processing, excel/sheets, slides/decks); proficient in Salesforce and similar platforms; and eager and able to pick up any new technology or software with ease.
• Experience working across multiple teams, often with multiple managers, in highly complex, fast-paced, and evolving situations.
• Experience holding scope, a timeline, or a quality standard with stakeholders who are senior to you and outside your reporting line.
• Experience delivering work that depends on a technical or build partner outside your own organization.

Requirements

• Develop and maintain detailed project plans, timelines, and workflows to enable strong tracking from start to finish.
• Collaborate with team leaders to define realistic milestones and ensure alignment with the overall project.
• Track the effectiveness and impact of project initiatives.
• Build a deep knowledge of key systems and technologies used in Customer Experience.
• Maintain and update project roadmaps and trackers that give leadership real-time visibility into the status of multi-workstream initiatives.
• Develop communication plans with stakeholders identified and communication needs established.
• Coordinate meetings: identify attendees, schedule, develop agenda, facilitate, document.
• Deeply understand and map current processes, proactively raising opportunities for improvement.
• Lead and/or support change management efforts to drive adoption of new processes and initiatives.
• Help foster a culture of innovation, creativity, and continuous improvement within the Customer Experience team.
• Integrate and align your work with team and company priorities.
• Travel occasionally, including onsite meetings a few times per year and, as needed, travel for training.

Company Description

Amplify helps teachers bring delight and rigor to students every day. We have become a leader in K–12 literacy, biliteracy, math, and science by building inspiring teaching and learning experiences based on research. The Amplify Classroom platform combines curriculum, assessment, and supplemental learning into one coherent high-quality instructional system. A pioneer in education since 2000, Amplify has developed deep relationships in states and districts by partnering with educators to drive implementation quality and improved outcomes. Today, Amplify serves more than 18 million students and teachers across all 50 states and on six continents.