[Hiring] Project Manager, Client Services @Trail of Bits

Role Description

Trail of Bits is hiring a Project Manager to own client engagements end-to-end. You'll be the primary point of contact for customers during their projects, the partner to our sales team when those clients want to do more with us, and the connective tissue between our engineering teams and the people who hired them.

• Work on timelines, scope, and status reports.
• Build relationships with clients during a project for easier future engagements.
• Collaborate closely with sales, Engineering Directors, and a small team of fellow PMs.
• Adapt as the work changes in the evolving cybersecurity industry.

What You’ll Achieve

• End-to-end project delivery: Run multiple concurrent client engagements through the project lifecycle.
• Client relationship ownership: Serve as the primary point of contact across your portfolio.
• Account growth: Spot opportunities for clients to do more with Trail of Bits.
• Sales partnership: Run the returning-client sales cycle alongside our sales team.
• Internal coordination: Work closely with Engineering Directors and engineers to manage projects.
• Cross-functional support: Assist the team beyond direct projects.

Qualifications

• Project management in professional services: Direct experience managing client-facing engagements.
• Client lifecycle ownership: Experience owning client relationships through and between engagements.
• Account growth contribution: Experience growing client accounts through expanded scopes or retainers.
• Sales partnership: Experience working alongside a sales team to scope and propose work.
• Operating without a playbook: Initiative in evolving or undefined processes.
• Technical communication: Ability to translate technical work for non-technical stakeholders.
• Executive stakeholder communication: Experience presenting project status to executive stakeholders.
• AI in your daily workflow: Experience using AI tools as part of your work.
• Tooling fluency: Hands-on experience with Slack, Google Workspace, and project tracking tools.

Nice to Have

• Background in cybersecurity, particularly advisory services or incident response.
• Experience with retainer-based or recurring services revenue models.
• Familiarity with Asana, Float, and HubSpot specifically.
• Exposure to the blockchain, cryptography, AI/ML security space.

What Does Not Work Here

• A pure project management mindset where the role ends when the engagement closes.
• Needing permission or a defined process before you can act.
• Resistance to AI tooling, or a "wait and see" stance on it.
• Product implementation experience without client services exposure.
• Strong attachment to one prescribed methodology over the judgment to pick the right approach.

Salary Information

The base salary for this full-time position ranges from $135,000 to $165,000, excluding benefits and potential bonuses. Various factors influence our salary ranges, including the specific role, level of seniority, geographic location, and the nature of the employment contract.

Benefits

• Competitive salary complemented by performance-based bonuses.
• Fully company-paid insurance packages, including health, dental, vision, disability, and life.
• A solid 401(k) plan with a 5% match of your base salary.
• 20 days of paid vacation with flexibility for more.
• 4 months of parental leave.
• $10,000 in relocation assistance for moving to NYC.
• $1,000 Working-from-Home stipend.
• Annual $750 Learning & Development stipend.
• Company-sponsored all-team celebrations.
• Philanthropic contribution matching up to $2,000 annually.