[Hiring] Project Manager @NTT DATA Services

Role Description

We are seeking an experienced Project Manager to lead the steady-state delivery of Application Management Services (AMS) across a diverse Business Services Applications Portfolio. The role will be accountable for day-to-day service delivery, operational stability, SLA and KPI performance, stakeholder management, resource planning, financial performance, service governance, and continuous improvement across ERP, non-ERP, SaaS, packaged, custom, and legacy applications.

The Project Manager will serve as the primary delivery leader for the Business Services portfolio and will work closely with business stakeholders, application owners, IT leadership, delivery teams, and third-party vendors to ensure reliable operations and measurable service improvement.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.
• 10+ years of experience in IT services, application support, or technology delivery.
• 5+ years of experience managing enterprise application support, AMS, or managed services engagements.
• 5+ years experience managing globally distributed teams and multi-vendor delivery environments.

Requirements

• Experience supporting enterprise business applications across areas such as ERP, HCM, Finance, EPM, Supply Chain, Procurement, Workforce Management, or other business-critical functions.
• Exposure to platforms such as Workday, PeopleSoft, UKG/Kronos, Tecsys, Oracle, SAP, or comparable enterprise applications.
• Experience managing custom, legacy, SaaS, and COTS application environments.
• Experience with ServiceNow or comparable ITSM platforms.
• Strong understanding of production support and IT service management processes, including Incident, Problem, Change, Request, and Release Management.
• Strong understanding of AMS delivery models, service governance, SLA/KPI management, and operational reporting.
• Demonstrated experience managing business and IT stakeholders at multiple organizational levels.
• Experience with resource planning, financial management, service improvement, and operational risk management.
• Experience with automation, AI-enabled service management, observability, or application support transformation initiatives.
• ITIL certification.
• PMP, PRINCE2, Agile, or Scrum certification.
• Experience managing large managed-services engagements.

Benefits

• Medical, dental, and vision insurance with an employer contribution.
• Flexible spending or health savings account.
• Life and AD&D insurance.
• Short and long term disability coverage.
• Paid time off.
• Employee assistance program.
• Participation in a 401k program with company match.
• Additional voluntary or legally-required benefits.

Compensation

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $92,408 – 171,125. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.