[Hiring] Project Manager @Quince

Role Description

As a Project Manager, you will be the operational backbone of our enterprise sales process. You will partner directly with Account Executives to manage the complete order-to-delivery lifecycle for clients, ensuring flawless execution and exceptional customer experience. Working alongside the sales team, you will leverage deep product knowledge and operational excellence to support deal closure and drive client satisfaction. Your role is critical to scaling our enterprise business while maintaining the quality and attention to detail that defines Quince.

Responsibilities

• Assume deal ownership post-sale, from logo approval through invoicing, delivery and issue resolution.
• Track and update all project progress in our B2B operations tracker, sharing timely updates with clients and Account Executives; communicate with clarity even when information is incomplete or ambiguous.
• Finalize customization details, communicate delivery timelines, and manage approval workflows with clients and internal teams.
• Field and resolve client support requests including sample returns, shipping and tracking, troubleshooting missing or damaged items, and expediting requests when possible.
• Demonstrate strategic thinking by proactively identifying opportunities to streamline operations, reduce tasks, and propose solutions that enhance client experience.
• Over-communicate with customers on all issues, managing them with confidence and compassion; reply to requests with urgency and follow through on every commitment made.

Qualifications

• 1+ years of experience in project management, operations, or vendor management.
• Familiarity with CRM or project management platforms to track client data, order status, and communication history (Hubspot preferred).
• Proficiency in Google Workspace.
• Experience managing internal and external stakeholders with distinct approaches.
• Self-starter comfortable working in a fast-paced environment.
• Extremely detail-oriented with ability to operate with a sense of urgency.
• Customer service oriented and customer obsessed—committed to exceeding expectations at every touchpoint.

Preferred Qualifications

• Customer experience or customer-facing background (email-based support, retail customer service, or account coordination).
• Exposure to apparel, decoration, manufacturing, or promotional products industry.

Pay Range

$62,500 — $75,000 USD

Benefits

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.