[Hiring] Project Manager @The Descartes

Role Description

This role exists to ensure our enterprise customers realise fast, measurable value from Descartes’ SaaS logistics solutions. As a Project Manager, you will lead complex implementations that directly impact customer success, while strengthening our delivery excellence across EMEA through mentorship, consistency, and continuous improvement.

Outcomes — What Success Looks Like

• Deliver multiple concurrent enterprise SaaS implementations on time, on budget, and within scope, achieving defined customer value milestones within the first 12–18 months.
• Achieve high customer satisfaction and adoption rates by aligning delivery with measurable business outcomes and maintaining strong stakeholder engagement.
• Establish consistent, high-quality project execution standards by maintaining accurate documentation and improving delivery methodologies across the PMO.
• Proactively identify and mitigate risks, ensuring transparent communication of project health and reducing escalations across all active projects.
• Mentor and elevate peers’ project management capabilities, contributing to stronger team performance and knowledge sharing within 12 months.
• Strengthen long-term client relationships by creating feedback loops that improve implementation strategy and drive ongoing customer success.

Skills & Competencies — How the Work Gets Done

• Project Delivery & Domain Expertise:
  • Proven ability to manage complex, enterprise-level SaaS or logistics system implementations.
  • Strong planning, prioritisation, and multi-project management skills.
  • Ability to translate customer needs into structured, outcome-driven delivery plans.
  • High attention to detail with disciplined documentation and process adherence.
• Stakeholder Management & Communication:
  • Confident communicator with the ability to engage stakeholders at all levels.
  • Skilled in managing expectations, navigating challenges, and influencing outcomes.
  • Proactive escalation and transparent reporting of risks and progress.
• Leadership & Team Contribution:
  • Ability to mentor peers and contribute to team capability building.
  • Collaborative mindset with a focus on shared success and continuous improvement.
  • Drives clarity, accountability, and purpose within project teams.
• Problem Solving & Execution Mindset:
  • Analytical thinker who uses data and feedback to improve outcomes.
  • Demonstrates curiosity and continuous learning to optimise delivery approaches.
  • Consistent track record of delivering high-quality results under pressure.

Culture Add — TEAM Values

• Transparency: Communicates openly and builds trust with clients and colleagues.
• Excellence & Expertise: Demonstrates mastery in project delivery and continuously improves.
• Accountability: Owns commitments and follows through on outcomes.
• Metric-Driven Results: Focuses on measurable impact and customer value.

What’s in It for You

• Impact & Visibility: Play a critical role in delivering customer success and shaping how Descartes executes enterprise implementations across EMEA.
• Growth & Development: Expand your scope through mentorship opportunities, exposure to complex global projects, and continuous learning.
• Work Environment: Remote-first role with autonomy, balanced by strong collaboration within a high-performing, supportive team.
• Meaningful Work: Directly influence customer outcomes and contribute to real-world logistics solutions that power global commerce.
• Tools & Support: Access to proven methodologies, experienced peers, and structured support to help you succeed.
• Flexibility: Work within a distributed EMEA team, with up to 20% travel for client engagement.