[Hiring] Project Manager @RingCentral

Role Description

The Professional Services Project Manager at RingCentral will play a key role in helping RingCentral’s strategic goals in growing the value and adoption of the suite of RingCentral products and services.

• Run Projects that contain unified communication and contact center in a SaaS/UCaaS environment
• Create schedules for rollout of multiple locations
• Overcome project and task management stumbling blocks and hurdles to keep projects on track
• Break projects and tasks down to manageable pieces
• Develop accurate and realistic performance and time estimates
• Manage multiple projects without losing effectiveness
• Manage projects and still make time for daily work responsibilities, e.g., time tracking, project status updates, closure activities
• Become a personal driver of RingCentral initiatives current and future
• Responsible for reporting daily, weekly and monthly on project status
• Working with clients to gather information and set up porting from their existing carriers to RingCentral
• Monitor projects to ensure we are meeting customer expectations for delivery
• Track project performance, specifically to analyze the successful completion of short and long-term goals
• Develop project plans to be shared with clients as well as other staff members
• Plan and monitor adherence to schedules

Qualifications

• Experience with Contact Center and Unified Communications
• Experience with porting telephone numbers (preferred)
• Strong and effective customer communication skills
• Experience working with Salesforce.com and Monday.com preferred
• Must possess strong analytical skills with the ability to identify, analyze, interpret and solve both practical as well as highly complex problems
• Must possess excellent computer skills including extensive spreadsheet knowledge, and word processing
• Possess a high level of empathy; excellent soft skills and customer service best practices
• Able to pick up and retain a wide breadth of knowledge
• Consistent follow through and ability to hit deadlines
• Exceptional prioritization skills
• Agile and adaptable; able to handle a fast-changing landscape and think on your toes
• Self-motivated, able to drive projects to completion
• Ability to maintain confidentiality and professionalism
• Certified in Project Management (PMP) or PRINCE2 is desired