[Hiring] Project Delivery Manager @Prime Robotics

Role Description

The Project Delivery Manager serves as the primary delivery owner for Prime Robotics automation projects. You will bridge the gap between Sales and Delivery, manage cross-functional internal and customer-facing workstreams, and ensure the successful commissioning of robotic systems, robotic arms, and integrated software (WMS/ERP/PES) within scope, on time, and on budget. You will be equally comfortable on a warehouse floor validating site readiness as you are in a boardroom presenting milestone updates to C-suite stakeholders.

Key Responsibilities

• Pre-Sales Engagement
  • Partner with the Prime Sales team to understand customer warehouse layouts, throughput requirements, integration complexity (WMS, ERP, MES), and geographic deployment constraints.
  • Define implementation strategies for AMR, AS/RS, and software deployments—factoring in site infrastructure, racking configurations, and network readiness.
  • Develop high-level project timelines and resource estimates to support proposals and SOW development.
  • Collaborate with Solutions Engineering and Finance to validate effort estimates, hardware lead times, and service delivery costs.
• Project Planning & Transition
  • Lead the Sales-to-Delivery handover process, ensuring all contractual commitments, scope boundaries, and customer expectations are clearly documented and understood.
  • Analyze contracts to define scope, key deliverables, acceptance criteria, and major milestones aligned to Prime's delivery methodology.
  • Establish the project charter, RACI, communication protocols, and cadenced governance structure (weekly status calls, steering committees, etc.).
  • Conduct gap analysis with customer and Prime cross-functional teams (Hardware Engineering, Software, Supply Chain, Field Services) to surface risks early.
  • Define measurable success criteria, go-live KPIs, throughput targets, system uptime SLAs, and establish baselines for performance tracking.
  • Ensure adherence to Prime's standard project processes, SOPs, and governance frameworks throughout all phases.
• Project Delivery & Hardware Coordination
  • Monitor progress against timelines, budget, and milestone commitments; proactively surface risks and drive resolution before they impact go-live.
  • Maintain clear, consistent communication across all stakeholders—customer leadership, Prime HQ (Denver), field teams, and third-party integrators.
  • Own the customer readiness checklist: floor markings, charging station placement, Wi-Fi infrastructure, dock door configurations, and safety zone layouts.
  • Coordinate with Prime's Supply Chain team on AMR, shuttle, and robotic arm lead times to ensure hardware arrives per installation sequencing plans.
  • Track software development milestones for PES (Prime Execution System), WMS integration, and custom API development; flag delays and drive resolution.
  • Log, manage, and escalate all issues and bugs through JIRA with structured triage and prioritization processes.
• Project Execution & Go-Live
  • Manage cross-functional resource allocation; Prime field engineers, software deployment specialists, and customer operations leads, and coordinate travel and scheduling logistics.
  • Validate final site readiness before robot deployment, ensuring all infrastructure, safety, and software prerequisites are met.
  • Oversee robot commissioning, software deployment, and end-to-end system testing across AMR fleets, AS/RS, pick stations, and PES integrations.
  • Lead integration testing across customer WMS/ERP environments, Prime HQ software teams, and regional field operations.
  • Stand up and facilitate war rooms during critical go-live windows to accelerate issue resolution.
  • Support UAT planning and execution; monitor ramp-up KPIs (picks per hour, system uptime, error rates) against contracted targets.
  • Drive project closure: final ticket resolution, handover documentation, customer signoffs, and transition to Prime's Client Services team.
  • Maintain all project documentation on Confluence; charters, risk registers, test reports, handover packages, and lessons learned.

Qualifications

• 12+ years of progressive experience in Project/Program Management, with demonstrated ownership of complex, multi-stakeholder deployments.
• 7+ years of hands-on experience in warehouse operations, distribution center commissioning, or end-to-end automation deployment (AMRs, AS/RS, conveyors, robotics, or similar).
• Proven track record managing hardware + software integration projects in industries such as warehousing, e-commerce fulfillment, supply chain, logistics, manufacturing, or cold chain.
• Direct experience commissioning goods-to-person systems, automated storage & retrieval, or robotic picking solutions is highly desirable.
• Strategic thinker with strong organizational agility; able to manage multiple concurrent projects at different phases.
• Strong analytical and problem-solving skills; comfortable making data-driven decisions in ambiguous, fast-moving environments.
• Demonstrated ability to influence, negotiate, and drive alignment across cross-functional teams without direct authority.
• Excellent written and verbal communication skills; confident presenting to C-suite and frontline operations teams alike.
• Proficiency with JIRA (issue tracking), Confluence (documentation), and standard project management tools (MS Project, Smartsheet, or equivalent).
• Comfortable operating in a startup-scale environment where processes are evolving and initiative is rewarded.
• Willingness to travel domestically and internationally for site visits, commissioning, and customer engagement (up to 40%).

Requirements

• Please note that this role will be based remote with 40% travel expected.

Benefits

• Employer-subsidized medical, dental, and vision insurance plans to support your health and wellbeing.
• Dedicated vacation and sick leave that allows you to recharge and take care of yourself when needed.
• Invaluable hands-on experience with cutting-edge robotics technology that keeps your skills at the industry forefront.
• A collaborative culture where innovation thrives and your work has a real impact.
• The excitement of contributing to transformative technology in a fast-growing industry.