[Hiring] Project Assistant @American Institutes for Research

Role Description

Join AIR as a Project Assistant with our Healthcare Transformation Program. We work collaboratively to unravel the intertwined challenges of health care quality, costs, and access. Our work includes critical support for program integrity; ensuring that limited government funds are spent as intended to support access to health insurance.

Candidates hired for the position may work remotely within the United States (U.S.) or from one of our U.S. office locations. This does not include U.S. territories.

Responsibilities:

• Assist in coordinating and managing client service projects, including scheduling meetings, preparing materials, and tracking timelines.
• Coordinate schedules and deliverables for internal and external client meetings and tasks.
• Communicate with clients to provide updates, gather information, and respond to inquiries in a professional and timely manner.
• Support the development and distribution of project reports, presentations, and other deliverables.
• Maintain and update project documentation, databases, and client records.
• Collaborate with team members to ensure timely completion of tasks and deliverables.
• Assist in the development and refinement of client service processes and procedures.
• Provide administrative support, including data entry, document formatting, filing, and version control.
• Monitor project progress and gather client feedback to inform improvements.
• Participate in team meetings and contribute to planning and execution of client service strategies.

Qualifications

• Bachelor’s degree.
• 1–2 years of experience in project coordination or administrative support, preferably in a client services or customer-facing environment.
• Experience communicating with clients or stakeholders in a professional setting.

Requirements

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); experience with project management tools (e.g., Asana, Smartsheet, or MS Project) is a plus.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Strong attention to detail, with a commitment to producing high-quality work.
• Customer service mindset and a proactive approach to supporting client needs.
• Strong organizational and time management skills, with the ability to prioritize multiple tasks.
• Ability to work both independently and collaboratively in a virtual team environment.

Benefits

• Anticipated Hourly Rate Range: $26 — $32 USD.