[Hiring] Project and Implementation Specialist @Jonas Software

Role Description

The Project Implementation Specialist is responsible for system implementations, on-site installations, hardware staging, and training. This position works closely with Project Managers on mapping-out and completing project deliverables in accordance with each project’s requirements. This position offers the opportunity to work remotely, with up to 50% on-site travel required.

• Implement projects as assigned by the Director of Professional Services
• Embrace new and innovative ways of implementing product and services strategy
• Maintain communication with customers and internal departments on escalated incidents
• Address escalations from other departments
• Perform other duties as assigned

Qualifications

• 2+ years’ experience in a professional services role with an understanding of training and implementation processes
• Implementation experience with a strong focus on customer service
• Ability to communicate technical or complex topics to non-technical audiences
• Desire to learn new things and evolve in competencies in different areas
• Proven track record for advancing problem solving and multi-tasking
• Strong interpersonal skills; ability to deal with varied types of people
• Excellent written and oral communication skills along with active listening skills
• Patience, flexibility, and the ability to effectively problem solve under pressure
• Illustrates a strong sense of integrity and trust
• Experience with Healthcare, Senior Living, or Food Service is a plus
• A valid Driver’s License is required for this position

Requirements

• This position requires travel up to 50% of the time

Competencies

• Decision Quality
• Customer Focus
• Drive for Results
• Problem Solving
• Listening
• Functional/Technical Skills