[Hiring] Project Analyst @Euclid Power

Role Description

Euclid is hiring a Project Analyst to support customer experience, implementation, and general services delivery functions for all customers. This role will be the primary owner of customer and internal stakeholder support issue tracking and execution, as well as reporting trends and areas of concern to the Customer Experience Team Lead. You will directly contribute to program initiatives and support customer projects and workstreams through collaborating with Customer Experience Project Managers.

• Project and Platform Support
  • Manage platform operations and own reporting and tracking for all customers related to bugs, feature requests, outages, and issue resolution.
  • Respond to all customer and internal stakeholder platform issues in a timely manner, as defined in customer SLA’s and internal process documentation.
  • Support implementation processes by structuring data in the Euclid Platform.
• Cross-functional Enablement
  • Own Smartsheet administration and provide Smartsheet support for internal team members and external stakeholders.
  • Support overall services delivery initiatives.
• Program Support
  • Support creation and maintenance of SOP’s, training materials, and customer-facing documentation.

Qualifications

• 3+ years experience in a software support or data structuring role.
• Understanding of the renewable energy project lifecycle or a demonstrated interest in learning.
• Experience with tools like Smartsheet, HubSpot, and cloud-based project documentation platforms.
• Detail-oriented with strong communication skills and a collaborative, problem-solving mindset.

Requirements

• Bachelor’s degree in business management, product management, or a related technical field preferred.

Benefits

• Remote work, forever!
• Competitive benchmarked compensation.
• Health and retirement benefits.
• Flexible time off.
• Exciting, mission-driven work that has impact.
• Regular company off-sites.

Company Description

We are committed to building an inclusive working environment and doing our part to create a more equitable world. We strongly encourage applicants from underrepresented and/or historically marginalized communities to apply.

To learn more about Euclid, our values, and our interview process, please visit Interviewing @ Euclid.