[Hiring] Program Operations Coordinator @Apparel Impact Institute

Role Description

The Program Operations Coordinator provides administrative and operational support for monitoring and reporting program activities. They assist in maintaining data collection procedures and driving process automation to help the team meet internal and external stakeholder requirements.

Key Responsibilities

• Program Monitoring & Reporting:
  • Assist the Manager in tracking program metrics, milestones, and performance across designated regions.
  • Support the maintenance of data collection, analysis, and reporting procedures.
  • Execute automated workflows and processes to improve efficiency and reduce manual work.
  • Help prepare program result summaries to demonstrate impact to stakeholders.
• Tool & Process Management:
  • Support the maintenance and improvement of program management tools and deliverables.
  • Assist in standardizing program deployment conditions across experts and regions.
  • Manage document and version control, including shared folders, training manuals, and the Program Management handbook.
• Expert & Partner Coordination:
  • Coordinate onboarding logistics and routine communication with external Experts.
  • Track Expert invoices and maintain up-to-date cohort structures.
  • Draft and organize agreements, including Statements of Work (SoWs).
• Platform & System Oversight:
  • Serve as a key user and troubleshooter for Aii’s Made2Flow platform, supporting daily engagement with Brands, Facilities, and Experts.
• Program Administration:
  • Support global program management across assessment, action plan creation and tracking/monitoring programs.
• Additional Duties:
  • Support ad hoc tasks and needs related to project implementation and operations.

Qualifications

• Bachelor's / Master’s Degree; preferably in project management, environmental science or similar fields.
• Strong experience with Excel (analytics & modeling), PowerBI and other database/software management tools.
• Demonstrated ability to interact with stakeholders to obtain pertinent information for informed decision making by asking critical questions.
• Experience working remotely in global teams.
• Light to moderate travel for meetings.
• Interest in major global sustainability topics and desire to drive the environmental impact.
• Strong, organized and highly detailed project management skills.
• Demonstrated self-motivation, responsibility, maturity, patience, and curiosity.
• Fluent English - oral and written skills; other language skills are a plus (priority will be given to Vietnamese, Italian and Turkish fluency).

Benefits

• Aii pays a competitive salary, plus annual bonus and standard benefits, depending on the country where the candidate lives.