[Hiring] Program Operations Contractor @Management Leadership For Tomorrow

Role Description

The Program Operations Contractor will serve as a flexible, high-impact resource supporting program execution, event delivery, and data coordination. This role is critical to ensuring smooth operations, particularly during peak program periods, while maintaining a high-quality fellow experience.

What will you be engaged in day-to-day?

• Execute fellow communications across channels (newsletters, announcements, Slack), ensuring timely and accurate updates.
• Coordinate webinar and event logistics, supporting seamless planning and delivery.
• Manage shared inbox workflows and ensure timely response coordination.
• Support coach matching logistics and ongoing program coordination, maintaining accuracy and consistency.
• Execute and manage program and event surveys end-to-end, including deployment, tracking, and reporting.
• Maintain and support reporting dashboards, ensuring data accuracy and usability.
• Provide Salesforce support, including data entry, cleanup, and ad hoc data requests.
• Deliver post-event analysis and insights to inform continuous improvement.
• Support execution of key programs, including MBA Seminars, Summer Seminar, and Fall Seminar.
• Manage registration workflows, approvals, and participant tracking with a high degree of accuracy.
• Provide onsite or real-time event support as needed to ensure successful delivery.
• Ensure operational readiness to manage increased volume during peak periods (May–September), contributing to a seamless and high-quality participant experience.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree required.
• 2–5 years of experience in program operations, program coordination, event management, project coordination, nonprofit operations, or a related field.
• Demonstrated experience managing multiple projects, deadlines, and competing priorities in a fast-paced environment.
• Experience coordinating virtual and/or in-person events, webinars, trainings, or conferences.
• Strong written communication skills with experience drafting and distributing communications to participants, stakeholders, or customers.
• Experience working with CRM systems, databases, or data management platforms (Salesforce experience preferred).
• Proficiency with Microsoft Office Suite and/or Google Workspace, particularly Excel/Google Sheets for tracking and reporting.
• Strong attention to detail with a proven ability to maintain data accuracy and manage administrative processes.
• Ability to work independently while collaborating effectively across teams.

Benefits

Working at MLT

• Access to LinkedIn Learning, Harvard Business Review, and MLT-hosted sessions to grow your skills and expand your network.
• Team retreats, employee recognition, and Employee Affinity Groups (EAGs) that celebrate our wins and deepen community.
• Opportunities to connect through virtual socials, fireside chats, and coffee chats.
• Use of AI-driven tools and cutting-edge technology to bring bold ideas to life.
• Work Together Wednesdays dedicated to team collaboration, brainstorming, and alignment.

• 15+ days of paid time off annually, plus 10 paid holidays.
• Early wrap-ups on Summer Fridays so you can enjoy more daylight and downtime.
• Focus Fridays dedicated to deep work, self-reflection, and personal development.
• Wellness sessions with colleagues to build mental health resilience and manage stress.

• Hybrid or remote roles designed to give you the flexibility needed to do your best work.
• In-person collaboration opportunities, such as retreats, local gatherings, and flexible modern workspaces that reduce isolation and build community.
• High-quality shared workspaces designed to foster collaboration, creativity, and connection.
• Seamless digital tools and platforms designed to keep you connected, focused, and supported regardless of location.
• Wellness resources designed to support your mental, physical, and emotional well-being.

Company Description

MLT is a national nonprofit committed to expanding economic opportunities and building a more inclusive economy. For over 20 years, MLT has provided enterprising young people with a proven playbook for economic mobility and has partnered with the world’s leading employers to help them recruit the best talent from all backgrounds, develop their next generation of leaders, and create cultures of fairness where all employees can thrive.