[Hiring] Program Manager, Vision Monitoring @Lumata Health Inc

Apr 03, 2025 - Lumata Health Inc is hiring a remote Program Manager, Vision Monitoring. 💸 Salary: unspecified. 📍Location: USA.

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Role Description

Are you looking for a fully remote position where you can contribute to the mission of combating preventable blindness and improving lives? Join us in helping patients preserve their vision and live healthier, longer lives through tailored, timely, and intelligent care. This could be the perfect opportunity for you!

We are seeking a proactive and results-oriented Program Manager, Vision Monitoring to oversee the day-to-day operations of our at-home vision monitoring programs. This individual will be responsible for managing internal teams, ensuring the successful enrollment of new patients and practices, driving program growth, and facilitating collaboration across departments to deliver a seamless customer experience.

Lead and manage a team of remote patient monitoring specialists to ensure high performance and effective service delivery.
Lead and manage a team of app onboarding and monitoring specialists.
Develop and track departmental/program scorecards to manage frontline team performance.
Oversee the program’s forecast, staffing, and resource allocation to meet organizational goals and client needs.
Implement operational policies & procedures for onboarding new personnel and monitoring frontline team performance metrics.
Develop operational guidelines for patient monitoring, data reporting, and improving the patient experience through the Vision Monitoring application.
Integrate Vision Monitoring workflows into the company’s existing care management pathways.
Create SOPs and materials to grow and expand the program across new and existing customer sites.
Act as the primary liaison between Customer Success, Sales, and Marketing teams to ensure smooth onboarding and support for new clients, practices, and providers.
Support the Sales team in selling and implementing Vision Monitoring with new practices and clients.
Gather and analyze user feedback to recommend and prioritize enhancements to the app.
Collaborate with the app development team to improve user experience and program functionality.
Partner with the Director of Quality, Training & Compliance to develop audit rubrics and training programs for Vision Monitoring.
Engage with the Enrollment leadership team to ensure the seamless integration of new patient enrollments with Vision Monitoring's enrollment processes.
Work alongside the Data team to monitor the ongoing progress of the Vision Monitoring program.
Develop and maintain business dashboards in Amazon Quicksight to track key performance indicators (KPIs) and program metrics.

Qualifications

Bachelor’s degree in Business Administration, Healthcare Management or a related field, or equivalent experience.
Proven experience in program management or related roles, ideally in healthcare or technology.
Extensive experience in Remote Patient Monitoring, Chronic Care Management or similar healthcare program roll-out and/or expansion.
Experience working in cross-functional teams in a startup environment (Sales, Customer Success, Marketing).
Strong leadership experience managing teams in a fast-paced environment.

Requirements

Familiarity with data analytics tools (Salesforce HealthCloud, Amazon Quicksight, Excel/Sheets, etc.) for program performance tracking.
Excellent communication and collaboration skills for effective teamwork and client interaction.
Familiarity with customer feedback loops, customer satisfaction measures (NPS, CSAT) and app enhancement processes.
Strong understanding of patient enrollment processes and healthcare operations.

Benefits

Medical, Dental and Vision
Paid time off
Parental leave
... more additional benefits

Company Description

At Lumata, we foster a dynamic, inclusive, and supportive remote work environment. We prioritize trust, collaboration, and continuous learning, ensuring a healthy work-life balance.

Stay connected through regular team meetings and open communication.
A diverse team where everyone feels welcome and valued.
Engage in chats centered around health, wellness, celebrations, and more.
Regular feedback, performance incentives, and growth opportunities.

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Back to Remote jobs > Project Management

Program Manager, Vision Monitoring @Lumata Health Inc

Project Management

Salary 💸 unspecified	Remote Location USA
Job Type full-time	Posted Apr 03, 2025

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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[Hiring] Program Manager, Vision Monitoring @Lumata Health Inc

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