[Hiring] Program Manager - Transformation @Cielo

Role Description

If you thrive on leading complex change, aligning diverse stakeholders, and delivering measurable business outcomes, this role offers the opportunity to make a real difference. As Program Manager - Transformation , you'll work at the heart of our transformation agenda, driving strategic initiatives that shape how we operate and grow worldwide.

The Program Manager - Transformation is responsible for leading and executing strategic transformation initiatives within the organization's broader transformation agenda. This role combines deep expertise in program management with specialized knowledge in transformation disciplines to drive successful outcomes. Reporting to the Vice President - Transformation, this position plays a crucial role in translating strategy into actionable programs while ensuring alignment across stakeholders.

Location: United States or Manila, PHL - (Applicants must have the right to live and work in the country they reside in.)

Work setup: Remote based within the US or Manila PHL - Monday to Friday. This role is part of a global team and candidates should be comfortable with occasional schedule flexibility to collaborate with colleagues across.

What this role offers:

• The opportunity to lead business-critical transformation initiatives on a global scale and in turn visibility and partnership with senior leadership.
• A collaborative, remote-first environment with exposure to cross-functional and international teams.
• The chance to influence how the organization evolves, improves, and delivers value to clients and colleagues.

Duties and Responsibilities:

• Manage large, organization-wide, cross-functional projects or initiatives, bringing together important stakeholders to help drive decisions and progress.
• Activate the company strategy by partnering with stakeholders to communicate and implement change across the business.
• Develop and maintain comprehensive program plans, including timelines, resources, dependencies, and risk mitigation strategies.
• Partner with cross functional business leaders to create and deploy processes and tools that drive market leading service while ensuring consistent and high-quality service delivery.
• Demonstrate exceptional influence and relationship-building capabilities to effectively guide and motivate cross-functional partners who have competing priorities and primary responsibilities outside of transformation initiatives.
• Drive continuous improvement through data analysis and best practices.
• Coordinate cross-functional teams and workstreams to deliver program objectives.
• Champion change management strategies to support program adoption.
• Create and maintain program documentation, including status reports and executive updates.
• Identify and resolve program obstacles and bottlenecks.
• Provide thought leadership to stakeholders.
• Execute with urgency and personal accountability, taking direct ownership of critical initiatives and a hands-on approach to drive rapid, measurable results.
• Other duties as assigned.

Qualifications

• Education:
• High School diploma required
• Bachelor's degree preferred
• Relevant certifications in change management or project management beneficial
• Experience:
• Demonstrated expertise in at least one transformation discipline
• Track record of successful stakeholder management across organizational levels
• Strong data analysis and visualization capabilities
• Understanding of emerging technologies and digital trends
• Exposure:
• Strong program management and organization skills
• Analytical and problem-solving skills with lens to Return on Investment
• Excellence in stakeholder management and communication
• Strategic thinking and problem-solving abilities
• Team leadership and influence skills
• Process improvement mindset

Benefits

• Position Type: Regular Full-Time (40 hours per week)