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Project Management
Program Manager, TED-Ed Programs
@TED Conferences, LLC
[Hiring] Program Manager, TED-Ed Programs @TED Conferences, LLC
Mar 21, 2025 - TED Conferences, LLC is hiring a remote Program Manager, TED-Ed Programs. đź’¸ Salary: 85-95k usd. đź“ŤLocation: USA.
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Role Description
TED-Ed is seeking an experienced Program Manager to lead and grow the TED-Ed Student Talks program. This individual will own the entire program lifecycle, from strategic direction to execution, ensuring smooth operations, continuous process improvements, and meaningful engagement with our global community of educators and students. The Program Manager will also supervise a Program Coordinator and be responsible for effectively delegating several operational and administrative tasks while concurrently focusing on high-level strategy, innovation, and program expansion.
This role requires a resourceful and adaptable leader with a passion for education, the ability to optimize systems, and the creativity to elevate and scale the program’s impact. The ideal candidate is a team player, highly organized, data-driven, and thrives in a fast-paced, collaborative environment.
Program Strategy & Execution
- Define and execute TED-Ed Student Talks program strategy, ensuring alignment with TED-Ed’s mission and goals.
- Manage and mentor a Program Coordinator, delegating many operational responsibilities while maintaining oversight of program execution.
- Oversee day-to-day program operations, managing workflows, improving processes, and ensuring program efficiency.
- Lead the full application lifecycle which includes reviewing educator submissions, refining selection criteria, communicating with applicants and maintaining accurate records in CRM systems such as AirTable.
- Identify process improvements throughout the entire program lifecycle based on user feedback and data and proactively present potential solutions to TED-Ed leadership.
- Troubleshoot occasional technical errors within the Student Talks database and coordinate fixes with internal and external tech teams.
Community Engagement
- Develop and lead the online engagement strategy for thousands of global educators facilitating TED-Ed Student Talks. Design discussion prompts, foster peer networking, and strengthen connections between educators and the TED-Ed team.
- Define key community metrics, track engagement trends, and continuously identify opportunities for improvement.
- Manage the relationship with Mighty Networks (community platform vendor), overseeing platform updates, troubleshooting issues, and optimizing its use for the TED-Ed Student Talks community.
Customer Support
- Lead the customer support strategy, ensuring timely and effective responses to educators and students.
- Manage the rollout and ongoing maintenance of a new AI-powered chatbot that will improve efficiency of customer service responses.
- Oversee and improve templated responses to educator and student inquiries via customer support platforms: Zendesk and Mighty Networks.
Event Planning
- Develop and execute the strategy for TED-Ed’s virtual and in-person events, ensuring alignment with program goals.
- Lead planning and delivery of TED-Ed Connect Weeks, twice annual online student meet ups that build presentation literacy and cultural awareness skills.
- Oversee and grow TED-Ed’s annual in-person presence at TEDNext, managing event strategy, budget, logistics and on-the-ground team coordination.
- Ensure seamless support team training, scheduling and communication workflows for all events.
Data Analysis & Continuous Program Improvement
- Track and analyze key TED-Ed Student Talks program performance metrics across platforms such as Mixpanel, Google Analytics, and Airtable to assess program impact.
- Lead monthly data reviews, presenting insights to the team, tracking progress towards key goals and making data-driven recommendations for improvement.
- Generate clear, actionable reports that inform strategic decisions and enhance program effectiveness.
- Optimize workflows, automation and documentation to improve overall program efficiency and scalability.
Qualifications
- 3+ years of experience in program or project management, preferably in education, non-profits, or community engagement.
- Strong organizational skills with the ability to manage multiple projects and priorities simultaneously.
- Tech-savvy, with experience using Airtable, Google Workspace, Zendesk, Mighty Networks, Mixpanel, and email marketing tools (or willingness to learn).
- Strong written and verbal communication skills, with experience developing training materials and community resources.
- Ability to analyze data and generate insights to improve program performance.
- Comfortable troubleshooting technology and working with developers to resolve issues.
- Experience in event planning, workshop facilitation, or educator engagement is a plus.
- Passion for TED’s mission and education initiatives.
Benefits
- Full health benefits (medical, dental, vision)
- Paid family leave
- Work-life balance is encouraged through our flexible paid time off
- Free OneMedical and SpringHealth membership for you and your dependents to address physical and mental well-being
- 401k with match
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Project Management
Project Management
|
Salary
đź’¸
85-95k usd
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 21, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
