[Hiring] Program Manager - Profit Center University @Hajoca Corporation

Role Description

As Learning Center Program Manager you will own the strategy, learning structure, content governance, and measurable business impact of Hajoca’s Profit Center University learning program. Working closely with stakeholders across the organization, you will design role-based learning paths and other programs to accelerate onboarding, strengthen operational excellence, improve customer service consistency, enable sales effectiveness, and support systems adoption across Hajoca.

In this role, you will:

• Drive Content Strategy, Architecture, and Governance:
  • Create the Profit Center University program roadmap based on field needs and company-wide initiatives aligned with operational and customer service excellence, and sales enablement goals.
  • Establish program designs, resource standards, and measurable outcomes.
  • Lead the end-to-end content training program lifecycle from development to deployment and maintenance.
  • Establish content library governance: module owners, review cadence, version control, and retirement/refresh rules.
• Design & Develop Resources & Instructional Content:
  • Outline scalable, progressive learning pathways, training programs, and resources that drive consistent performance and adoption.
  • Ensure each program achieves objectives and maintains standards for required learning and associated resources including job aids, checklists, playbooks, manager reinforcement toolkits, and measurement plan.
  • Balance design that includes both the Run the Business capabilities of execution, standards, and compliance with the Grow the Business capabilities of leadership, sales skills, customer experience.
  • Assign instructional design and development work to Learning Specialists, Subject Matter Experts (SMEs), and/or external partners, ensuring quality, usability, and field relevance.
• Guide & Ensure Cross-Functional Alignment:
  • Partner with leaders and stakeholders across Hajoca to define expectations, assess needs, outline learning program requirements, and ensure the program is functioning as expected.
  • Coordinate with the Leadership Academy team to align Profit Center Manager and people leader expectations with the University learning paths and training programs.
  • Maintain annual learning calendar and resource planning in alignment with the Learning Center team.
• Drive Marketing & Communications:
  • Inform leadership and stakeholders of the program roadmap, project status, and other relevant program insights, ensuring alignment.
  • Ensure consistent communications and field-facing documentation across all material.
  • Develop a marketing strategy and cadence for Profit Center University program updates, enrollment, engagement, and effectiveness of announcements.
• Track Success Metrics (KPIs) and Continuous Improvement:
  • Achieve agreed-upon KPIs for roadmap schedules and deliverables, program structure, completion rates, role readiness and time-to-proficiency rates, and content usability.
  • Publish dashboards and reports for KPI analysis and program effectiveness.
  • Build feedback loops across leaders and facilitators to keep content practical and relevant.
  • Schedule and perform quarterly Profit Center University reviews; use data, stakeholder, and learner feedback to continuously improve program structure and design, learner resources, impact, efficiency, and relevance.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

Qualifications

• 4 or more years of experience in Learning & Development program management, operations, customer service, and sales enablement.
• Bachelor’s degree in a related field or equivalent experience.
• Wholesale distribution or decentralized business structure experience, preferred.

Requirements

• Experience creating an overall training program structure, implementing governance standards, and overseeing instructional design.
• Working knowledge of adult learning principles and how to apply them to facilitate engaging and practical learning for teammates.
• Familiarity with eLearning authoring tools (e.g., Articulate Rise/Storyline, Adobe Captivate, Camtasia or similar) to scope, review, and quality-check learning assets.
• Ability to collaborate on and assess learning program requirements and translate ideas into actionable and effective plans (via needs analysis, learning objectives, curriculum structure, assessments, reinforcement, etc.).
• Excellent interpersonal and communication skills and capability of leading and engaging effectively with teammates at all levels of the business – field leaders, SMEs, and NSC leaders, etc.
• Proficient at building alignment, managing expectations of key stakeholders, ensuring prioritization and adherence to schedules, and maintaining positive working relationships.
• Strong reporting and data analysis skills and ability to track progress and measure the success of established KPIs. Possess advanced proficiency in Excel, proficiency in Power BI a plus.
• Ability to research, analyze data, address issues, anticipate challenges, and implement solutions.
• Strong facilitation standards mindset. Ability to define “what good looks like” for delivery and learner experiences.
• Ability to work effectively in a remote environment using remote communication and collaboration methods.

Benefits

• Medical, dental, vision, and prescription coverage.
• Accident, Hospital Indemnity, and critical care coverage.
• Life insurance and Long Term Disability.
• Pre-tax accounts for healthcare, dependent care, and commuter benefits.
• Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law).
• Paid pregnancy and parental leave.
• Paid day of community service.
• 401(k) with company contributions.
• Targeted training programs focused on your personal and professional growth.
• Company wellness program.
• Employee discounts.
• College tuition benefits.