[Hiring] Program Manager, Intake & Portfolio Management @Stripe

Role Description

This is not a typical project management role. As Project Manager for People Operations Intake & Portfolio, you will own the systems, processes, and judgment layer that determines what the Partners, Operations & Insights (POI) organization works on — and in what order. You will be the connective tissue between the People team's ambitions and POI's capacity, serving as the first point of contact for all work requests flowing into POI's four core teams: People Solutions, People Data Analytics & Research (PDAR), People Partners, and Employee Relations & HR Compliance.

You will build and run Stripe's POI intake and prioritization process end-to-end:

• Designing the intake experience for requestors
• Triaging and evaluating incoming Jira tickets
• Facilitating prioritization conversations with POI and People team leaders

As this function matures, you will expand into a broader portfolio intelligence role:

• Key strategic partner to all People team requestors
• Ensuring that the organization's most limited resource — team capacity — is always directed at the highest-priority work

Critically, you will also build an AI agent to power and scale this work:

• Design, iterate on, and deploy an intelligent intake assistant
• Automate scoping, duplicate request detection, time commitment estimation, resourcing recommendations, and prioritization guidance

Qualifications

• 7+ years of experience in project management, business operations, strategy, or consulting
• Experience navigating complex, matrixed organizations and managing competing priorities
• Demonstrated experience designing, building, or significantly improving an intake, triage, or portfolio management process
• Strong analytical and systems-thinking skills
• Proficiency in Jira or equivalent ticketing/project management tools
• Proven experience using AI tools to streamline workflows
• Excellent written and verbal communication skills
• Proven ability to manage relationships with senior stakeholders
• Comfort operating in ambiguous environments
• Collaborative, low-ego working style
• At least 2 years of experience working within or closely alongside an HR, People, or equivalent internal operations team

Requirements

• Evaluate incoming tickets against People team SOKRs, the 3-Year Plan (3YP), and establish prioritization frameworks
• Build and maintain portfolio visibility and capacity reporting
• Develop dashboards and reporting for real-time insight into resource allocation
• Participate in quarterly business reviews and annual planning cycles
• Prepare and present portfolio data and recommendations to senior stakeholders

Benefits

• Opportunity to work on impactful projects that shape the future of the organization
• Collaborative and innovative work environment
• Access to professional development resources