[Hiring] Program Manager I @Thermo Fisher Scientific

Role Description

This is a fully remote role supporting our GMP Laboratory in Middleton, WI. We welcome applicants from all locations within the U.S.

• Provides tactical support for client-facing projects.
• Oversees and coordinates the receipt, log-in, and workflow management of samples and standards to support laboratory analysis.
• Monitors project progress for both client-facing and internal projects, ensuring timely project progress through effective communication and status updates.
• Manages client interactions related to sample and standard processes.
• Supports the client relationship manager (Program Manager III or above) by providing day-to-day progress updates, managing timelines, and identifying and escalating potential risks to ensure the successful completion of projects.

A day in the Life:

• Acts as the primary coordinator for the receipt and log-in of samples and standards.
• Manages shipment requests.
• Manages sample and standard workflows, including check-outs, shipping, relog and disposal activities to support laboratory analysis.
• Tracks project progress, within assigned client team and associated support teams, provides status updates.
• Initiates project set up process.
• Manages reagent documents for client and team, including Certificates of Analysis (CofAs) and Safety Data Sheets (SDSs).
• Coordinates and tracks the completion of internal lab-based projects, including facility audits and incident reports.
• Manages client communication related to sample and standard processes.
• Supports the client relationship manager with daily progress updates to ensure project completion.
• Manages timelines; identifies and escalates risks as necessary.
• Attends internal meetings.

Qualifications

• Bachelor’s degree or equivalent and relevant formal academic/vocational qualification.
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0+ years) or equivalent combination of education, training, & experience.

Requirements

• Excellent organizational skills with the ability to adapt and adjust to changing priorities while maintaining focus, composure, and productivity.
• GxP experience preferred.
• Ability to manage multiple assignments with challenging/conflicting deadlines.
• Proficient in Microsoft suite applications (e.g.: Word, Excel, PowerBI, PowerPoint, Teams, SharePoint).
• Strong attention to detail and problem-solving skills.
• Effective written and verbal communication skills.
• Demonstrated experience in identification and resolution of conflicts in a professional environment.
• Ability to maintain a high degree of confidentiality with client information and data.
• Ability to attain, maintain and apply a working knowledge of applicable procedural documents.
• Demonstrated positive attitude, enthusiasm toward work, and the ability to work well with others.
• Demonstrated ability to receive and apply constructive feedback.

Work Environment

• Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.
• Able to work upright and stationary and/or stand for typical working hours.
• Able to lift and move objects up to 25 pounds.
• Able to work in non-traditional work environments.
• Able to use and learn standard office equipment and technology with proficiency.
• May have exposure to potentially hazardous elements, including infectious agents, typically found in healthcare or laboratory environments.
• Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.