[Hiring] Program Manager, Fulfillment Operations @SupplyHouse.com

Role Description

We are looking for a Program Manager, Fulfillment Operations to join our corporate Operations Team. This individual will report into our Manager of Program Management and lead critical facility buildout and automation initiatives across SupplyHouse's fulfillment network. They will own end-to-end project execution for new FC launches, relocations, and automation system deployments, coordinating closely with Operations, IT, Finance, and external vendors to deliver on scope, schedule, and budget.

If you have a strong background in warehouse operations, capital project management, or supply chain engineering and thrive in a highly cross-functional environment with significant ambiguity, we’d love to hear from you!

This remote position is open to individuals who live in, or are open to relocating to, the following states:

• Arizona
• Delaware
• Florida
• Georgia
• Kentucky
• Nevada
• New Jersey
• New York
• North Carolina
• Ohio
• Rhode Island
• South Carolina
• Tennessee
• Texas
• Virginia
• Washington

This position will require travel up to 15% of the year, including to our Melville, NY headquarters up to 3 times per year for internal meetings and team-building activities, as well as travel to our on-site fulfillment locations. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open.

Role Type: Full-Time, Exempt

Location: Remote

Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. with time zone flexibility

Base Salary: $82,000 – $103,000 per year

Responsibilities

• Lead project planning and execution for large-scale fulfillment center buildouts, including greenfield facility launches and FC moves from inception through go-live.
• Own end-to-end coordination of automation system deployments (goods-to-person, conveyor/sortation, WMS integration) in partnership with automation vendors and internal IT.
• Define project scope, milestones, resource requirements, and success metrics; maintain detailed project plans and hold workstream owners accountable to timelines.
• Partner closely with internal teams (Operations, Supply Chain, IT, Finance, HR, etc.) to align project objectives and drive seamless execution.
• Partner with Operations, Finance, and Real Estate to develop and maintain capital and labor models supporting facility investment decisions.
• Manage vendor relationships and deliverables across automation, construction, and equipment partners; escalate risks and hold vendors to contractual commitments.
• Facilitate cross-functional communication across Operations, Supply Chain, IT, and Finance to ensure alignment on project status, risks, and decisions.
• Identify and mitigate project risks; proactively surface issues to leadership with clear options and recommendations.
• Conduct post-launch performance reviews to validate throughput, labor, and cost assumptions against design targets; feed lessons learned into future facility design.
• Support continuous improvement initiatives across the fulfillment network in partnership with the CI team.
• Develop and maintain operational and financial models (volume projections, labor planning, capacity utilization) to support facility design and investment decisions.
• Serve as a liaison between technical teams and non-technical stakeholders to ensure clear communication and expectations.
• Build and maintain performance measurement programs for automation systems across the fulfillment network, translating system data into actionable operational reporting.
• Lead ROI tracking and validation for automation investments, including methodology development and ongoing reporting.
• Own continuous post-launch performance measurement, including tracking actuals vs. design targets, managing an improvement backlog, and driving accountability across operations, vendor, and leadership teams.

Qualifications

• Bachelor's degree in Supply Chain, Logistics, Business, Engineering, or related field.
• 3+ years of program management experience in a supply chain, fulfillment, warehouse operations, or related distribution/logistics field.
• Experience managing large-scale capital programs/projects ($5M+) including vendor contracts and equipment procurement.
• Experience managing cross-functional projects with simultaneous workstreams across Operations, IT, Finance, and external partners.

Preferred Qualifications

• Direct on-site fulfillment or warehouse operations experience.
• Experience with greenfield facility buildouts or large-scale FC relocations.
• Familiarity with WES/WCS integration and automation vendor management.
• Experience with project management tools and methodologies (PMP, Agile, or equivalent).
• Experience in e-commerce or distribution environment.
• Experience building KPI frameworks or performance dashboards in a fulfillment, warehouse, or distribution environment.
• Experience working with WES, WCS, or WMS data to support operational reporting.
• Proficiency in Excel, SQL, or BI tools (Power BI, Tableau, or equivalent).

Benefits

• Comprehensive and affordable medical, dental, vision, and voluntary life insurance options.
• 401(k) with up to 4% company match.
• Paid vacation, sick time, and holidays.
• Company-paid basic life insurance and long-term disability.
• Discounted auto, home, and pet insurance programs.
• Flexible Spending Account (FSA).
• Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP).
• Company-provided equipment and one-time $250 work from home stipend.
• $750 annual professional development budget.
• $25 monthly Grubhub credit.
• Company rewards and recognition program.
• And more!

Additional Details

• Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations.
• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
• SupplyHouse.com is an Equal Opportunity Employer. We welcome and encourage individuals of all backgrounds, experiences, and perspectives to apply.
• To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address.