[Hiring] Program Manager, Digital Fulfillment @AVIXA, Inc

Role Description

AVIXA (Audiovisual & Integrated Experience Association) is seeking a Digital Fulfillment Program Manager to join our team. This key role will be responsible for managing and optimizing the fulfillment process, ensuring program management at scale through successful delivery of sponsorship agreements, and excellent client service. The ideal candidate will possess a deep understanding of project management, strong customer service skills, and a passion for scalable program improvements. Bonus points if you know and love the AV industry.

Reporting to the Vice President of Content Delivery, this role serves as connector and facilitator for internal departments driving the execution of client sponsored initiatives. She/He/They will manage fulfillment tasks cross departmentally, regularly be a single point of contact for sponsors and stakeholders, track and communicate metrics, help to facilitate client payments as well as help to define and optimize workflows in support of the above.

Qualifications

• Expert-level Program Management Skills: including planning, organization, prioritization, risk and stakeholder management, and critical thinking.
• Analytical Skills: Ability to analyze data, identify trends, and implement effective solutions to improve processes.
• Marketing/Design Skills: Bonus points for the ability to create engaging reports and storytelling presentations.
• Digital Tools Fluency: including but not limited to CRM, digital program/project management tools (bonus points if you know ClickUp in particular!), digital analytics platforms (such as Google Analytics, Chartbeat, etc.).
• Communication Skills: Excellent verbal and written communication skills, with the ability to build and maintain strong client relationships.
• Adaptability and Conflict Resolution Skills: agility in adjusting to changing circumstances, and resolving issues that benefit all parties involved.
• Collaboration and Empathy: Notable interpersonal skills that include understanding customer needs and advocating for their satisfaction and success.

Requirements

• Minimum 5 years in program management, sales fulfillment, client success, marketing or related roles.
• Fluency in English language and grammatical best practices, digital writing and/or project management.

Benefits

• Generous PTO and holiday time off.
• Flexible working hours.
• Option for a Compressed Work Week (i.e., 9/75 work week, or every other Friday off).
• Comprehensive medical, dental, and vision benefits.
• 401k plan with company matching.
• Pet insurance.
• Learning and career development opportunities.
• Education assistance.