[Hiring] Program Manager - Customer Experience @Blueprint Technologies

Role Description

You will serve as a non-technical Program Manager driving execution, readiness, and validation for complex customer experience initiatives. Operating in a fast-paced, ambiguous environment, you will act as the connective layer between program strategy and operational delivery—partnering with cross-functional stakeholders, engineering teams, and field teams to ensure successful rollout and adoption of programs.

This role is highly execution-focused and requires strong ownership of workback planning, stakeholder alignment, and iterative rollout processes. You will play a key role in ensuring customer trust is maintained and restored through structured program delivery, readiness planning, and post-incident engagement frameworks.

Key Responsibilities

• Program Execution & Workback Management
  • Own and manage integrated workback plans across readiness, validation, communications, and launch milestones
  • Drive execution cadence (daily/weekly standups, status reviews, checkpoints)
  • Track dependencies, risks, and blockers; proactively drive resolution and communicate tradeoffs
• UAT & Validation Ownership
  • Plan and execute User Acceptance Testing (UAT) programs end-to-end
  • Define validation phases and manage phased (“ring-based”) deployments
  • Coordinate participant onboarding, access, training, and logistics
  • Capture and synthesize feedback into structured, actionable insights
• Phased Rollouts & Iteration
  • Manage staged rollout processes with clear entry and exit criteria
  • Facilitate feedback loops, office hours, and iteration cycles
  • Maintain centralized tracking of issues, feedback, and resolutions
• Cross-Functional Coordination
  • Partner with engineering, customer experience, and readiness teams to align timelines and deliverables
  • Translate user and field feedback into clear, prioritized inputs
  • Ensure alignment across parallel workstreams to avoid fragmentation
• Readiness & Enablement
  • Coordinate readiness activities including training, communications, and launch preparation
  • Manage asset development, publication workflows, and compliance approvals
  • Ensure deliverables are complete, clear, and ready for scaled distribution
• Stakeholder Communication & Reporting
  • Develop high-quality presentations and executive-ready updates
  • Provide clear, timely status reporting and program insights
  • Build strong relationships with stakeholders across multiple organizational levels

Qualifications

• 5–7+ years of program or project management experience
• Proven experience in workback planning, execution management, and risk mitigation
• Experience running UAT programs, pilots, or phased/iterative rollouts
• Strong cross-functional coordination skills without direct authority
• Excellent communication skills (written, verbal, and presentation), including PowerPoint expertise
• Ability to operate effectively in ambiguous, fast-moving environments
• Strong organizational, problem-solving, and time management skills
• Experience using collaboration and productivity tools (e.g., SharePoint, project tracking tools, document collaboration platforms)
• Prior experience working within a large enterprise environment (minimum 1 year)

Preferred Qualifications

• PMP or PMI certification
• Experience with Agile/SCRUM methodologies
• Familiarity with ring-based deployment or experimental rollout frameworks
• Experience in customer experience, readiness, or enablement programs
• Experience working alongside engineering teams (non-technical program management)
• Proficiency with modern collaboration tools (e.g., Teams, Planner, Loop, or similar platforms)
• Demonstrated ability to drive cross-functional orchestration in complex environments

Salary Range

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $100,000–$110,000 per annum.

Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range.

Benefits

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development

Equal Opportunity Employer

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: [email protected]

Location

Remote