[Hiring] Program Manager – Community Programs @Alteryx

Role Description

As a Program Manager – Community Programs (Execution-Focused), you will operate as a highly organized, detail-oriented execution lead responsible for executing and orchestrating scalable, customer-facing programs. You will ensure initiatives are delivered on time, with precision, and with a strong focus on quality and impact.

• This role is execution-driven and requires someone who is proactive, curious, and constantly looking for ways to improve how processes are delivered.
• You will bring structure—owning the details while also identifying opportunities to optimize, innovate, and scale.
• You will partner closely with Community, Customer Success, Marketing, Operations, and Product teams to deliver the right content, at the right time, through the right channels.
• Success in this role requires a can-do attitude, a bias for action, and the ability to move quickly while maintaining high standards of execution.
• You will thrive in a fast-paced environment where we are learning quickly, adapting, and bringing forward new ideas.
• This role operates in a global environment and may require flexibility across time zones, as well as the ability to support evolving business needs and adjacent initiatives.

Qualifications

• Proven experience in program management, project management, or execution of digital/customer-facing programs.
• Exceptional attention to detail and strong organizational skills.
• Proactive, self-starter mindset with a bias for action and ownership.
• Curious and solutions-oriented, with a willingness to learn quickly and improve continuously.
• Strong ability to manage multiple priorities, timelines, and dependencies in a fast-paced environment.
• Comfortable working with data to measure performance and inform decisions.
• Clear and effective communicator, able to collaborate cross-functionally.
• Demonstrated “can-do” attitude with flexibility and adaptability.
• Comfortable working in a global environment with flexibility across time zones, including partial alignment with U.S. working hours.
• Adaptable and eager to take on new challenges, with the ability to support initiatives beyond core responsibilities.

Requirements

• Oversee end-to-end execution of digital community programs (e.g., Community Live, User Groups, etc.), ensuring timelines, deliverables, and quality standards are consistently met.
• Manage all execution details with precision, including program calendars, session readiness, speaker coordination, registration setup, and promotional timelines.
• Proactively identify risks, gaps, and dependencies, and take action to keep programs on track.
• Ensure content reaches the right customer audiences (Decision Makers, Administrators, End Users) at the appropriate lifecycle stage.
• Partner cross-functionally to execute promotional campaigns that drive awareness, registration, and engagement.
• Track, analyze, and report on program performance (e.g., registration, attendance, engagement, CSAT), using insights to inform improvements.
• Identify opportunities to streamline processes, increase efficiency, and scale program delivery.
• Take on stretch assignments and support adjacent initiatives as needed, including lifecycle automation and omni-channel customer engagement programs.
• Adapt quickly to changing priorities and regional needs, ensuring consistent global execution.
• Bring forward ideas, challenge the status quo, and contribute to continuous improvement of programs and processes.
• Collaborate with global teams across regions and time zones to ensure seamless program execution and a consistent customer experience; flexibility to align with U.S. working hours as needed.

Benefits

• Drives customer onboarding, adoption, retention, and growth through well-executed, scalable programs.
• Increases operational efficiency by reducing manual workload for CSMs.
• Improves consistency, quality, and predictability of customer-facing initiatives.
• Enables scalable growth of customer education and engagement.
• Introduces continuous improvements through proactive ideas and execution excellence.