[Hiring] Program Manager | Branch Optimization @OnTrac

Role Description

The Branch Optimization Program Manager is a pivotal leader driving one of OnTrac’s largest transformation initiatives: the Think-Teach-Deliver program. This role drives cross-functional program execution spanning engineering, operations, and technology, ensuring alignment, accountability, and delivery across the full project lifecycle.

• Partner closely with Engineering (Sort‑Dispatch‑Delivery workflows), Under The Roof (UTR) field teams, Quality, LMO, and external partners.
• Influence policy decisions and enable operational innovation.
• Drive measurable improvements in cost (Capex/Opex), quality KPIs, and driver experience while meeting aggressive timelines.

Qualifications

• 5+ years of program or project management experience in last mile logistics.
• Bachelor’s degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field.
• Proven experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
• Experience leading cross-functional programs spanning engineering, operations, and business teams.
• Advanced Excel skills (Pivot Tables, VLOOKUPs) and working knowledge of SQL.
• Demonstrated experience driving process improvement initiatives with measurable returns.
• Travel up to 50%.
• Lean Six Sigma (preferred).

Requirements

• Program ownership & cross-functional execution: Own Think‑Teach implementation across Last Mile branches.
• Project planning & network-level tracking: Develop detailed project plans at both branch and network levels.
• Documentation & program structure: Create and maintain comprehensive project documentation.
• Procurement, sourcing & vendor coordination: Partner with Procurement, Sourcing, and vendors to track Bill of Materials.
• Experience-focused delivery (Associates & RSPs): Drive deliverables tied to OnTrac associate and RSP/driver experience.
• Risk management: Proactively identify risks to minimize disruptions.
• Stakeholder management & executive reporting: Provide structured communication to stakeholders.
• Data-driven decisions & cost optimization: Deliver cost/benefit analyses on potential projects.

Benefits

• Medical, Dental, and Vision insurance; HSA and FSA options.
• Life and Disability coverage (basic and voluntary).
• Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance.
• Competitive benefits and 401(k) with company match.
• Referral Bonus Program - Up to $500 per referral!
• Paid Time Off including Holiday pay.
• Employee Assistance Program.
• A safe and clean work environment.