[Hiring] Program Manager @Hypori

Role Description

Hypori is looking for a strategic, delivery-focused Program Manager, Federal Programs to join our Customer Success team. You will own a portfolio of Hypori’s most important Department of War customer relationships, directing critical system implementations and serving as the primary point of contact for delivery and technical stakeholders from implementation through adoption, while the Strategic Account Director manages the commercial and executive relationship. You will report to the Senior Director of Customer Operations and Delivery.

This is a high-impact, high-visibility role. Your work directly determines whether Hypori’s largest and most consequential deployments succeed and become operationalized inside the customer environment.

• Direct the definition, planning, execution, and monitoring of a portfolio of strategic programs and projects across the Department of War.
• Provide weekly, and sometimes daily, program and project management throughout the program lifecycle, monitoring progress against milestones.
• Align Federal Programs personnel across customer engagements and internal projects.
• Identify and manage program risks and issues, and define corrective actions to avoid or minimize disruption to implementation.
• Design program playbooks that standardize repeatable implementation processes across similar customers.
• Serve as the primary point of contact for delivery and technical stakeholders implementing Hypori in complex government environments.
• Engage internal and external stakeholders on programmatic and technical topics, including product capabilities, implementation requirements (RMF, network, authentication), and enterprise-wide rollouts to end users.
• Develop Statements of Work, government proposals, and procurement documents, including implementation scope, deployment requirements, and technical specifications, in support of opportunities led by the Strategic Account Director.
• Monitor product adoption and usage health across the portfolio, and proactively engage internal teams and customers to course-correct accounts at risk of low adoption or non-renewal.
• Build and run the monthly and quarterly rhythm of business for federal customers, including performance impact reviews, strategy sessions, and status reviews.
• Establish delivery metrics and build reports and dashboards that show customer success, project execution, program health, and progress against KPIs.
• Partner with Marketing and customer representatives on communications that support deployment milestones, feature adoption, and program status.
• Represent Hypori’s product and customer implementations at trade shows, conferences, and working groups.

Qualifications

• 8–10 years of Department of War program management experience across complex, multi-program enterprise organizations, including managing dependencies across a large portfolio of strategic customers.
• Active Project Management Professional (PMP) certification (required).
• Active Department of War Secret clearance (Tier 3 investigation), with the ability to obtain a Top Secret clearance (Tier 5 investigation).
• U.S. citizenship (required).
• Proficiency with software delivery methodologies and portfolio management for SaaS, on-premises, or hybrid deployments.
• Proficiency with Salesforce and a Customer Success platform (e.g., Planhat, Gainsight, ChurnZero or Totango).
• Extensive experience with complex U.S. federal government or public sector compliance requirements.
• Experience acting as a liaison between business stakeholders and development teams to deliver on technical requirements.
• A proven record of defining and maintaining a consistent, traceable decision-making process across diverse stakeholders.
• Exceptional communication and presentation skills, including briefing senior leaders (GO, SES, and C-suite).

Requirements

• Location: Washington, DC metro area, Virginia, Southern Colorado, with travel up to 25%.

Benefits

• Compensation: $160,000 – $180,000 base salary (commensurate with experience), plus a 10% annual performance bonus.
• Generous benefits package for full-time employees that includes medical, dental, and vision insurance, parental leave, and life and disability packages.
• 401(k) plan with employer-matching contributions that vest starting from your first day of employment.
• Performance bonus, which is primarily contingent upon company-wide performance.
• Commitment to investing in the tools and skills required to be strong, collaborative colleagues and people managers.