[Hiring] Program Manager @My Secure Advantage

Role Description

The Program Manager keeps project commitments organized, visible, and moving across delivery teams. This hands-on, coordinator-level individual contributor maintains readiness visibility, follows through on commitments, prepares clear reporting, and escalates issues early enough for leaders to act.

Key Responsibilities

• Reliable Program Coordination: Maintain an accurate, usable view of priorities, milestones, dependencies, and commitments. Work with owners to clarify success, agree on next steps, and follow through until completion or escalation.
• Service Readiness: Coordinate handoffs that turn approved staffing and seasonal service plans into operational readiness. Connect HR, IT, training, coaching leadership, and staffing partners.
• Trusted Performance Visibility: Turn approved operational data into concise, accurate reporting on service performance, readiness, risks, and unresolved decisions.
• Prime Contractor Coordination: Interface with the project's prime contractor for scheduled issue reviews and program updates.
• Issue Ownership and Follow-Through: Keep ownership, next steps, and escalation paths clear for operational obstacles and service concerns.
• Consistent Ways of Working: Maintain agreed workflows, handoffs, and documentation so distributed teams deliver consistently.

Expected Outcomes

• Dependable Member Access: Approved service plans translate into ready people, systems, and handoffs.
• Fewer Surprises for Leaders and Partners: Program status is clear and credible.
• Commitments That Do Not Get Lost: Important deliverables and issues have an accountable owner and visible resolution.
• More Consistent Delivery: Teams work from current guidance and repeatable handoffs.

Success Metrics

• Dependable Milestone Completion: Approved coordination deliverables completed by their agreed dates (Target: at least 95%).
• Readiness Gaps Visible Before Launch & Seasonal Wind-down: Critical readiness requirements escalated by the agreed go/no-go review (Target: 100%).
• Decision-Ready Reporting: Scheduled status reports delivered on time (Target: at least 95%).
• Unbroken Issue Ownership: Open priority issues with a named accountable owner (Target: 100%).

Core Competencies

• Organization and Follow-Through
• Clear Communication
• Collaborative Accountability
• Data Accuracy and Judgment
• Practical Problem-Solving

Qualifications

• Relevant Coordination Experience: Demonstrated success in project coordination, program support, or a comparable role.
• Operational Follow-Through: Experience keeping plans and status reports accurate.
• Technical and Communication Skills: Comfort working with spreadsheets, shared documents, and reporting tools.
• Learning and Professional Readiness: Relevant education, training, or equivalent practical experience.
• Program Eligibility: Tier 2 security clearance is required; previous clearance is preferred.