[Hiring] Program Manager @Talent Acquisition

Role Description

We provide our utility clients with a wide range of energy-saving and renewable energy solutions. From individual utility customers and construction contractors to utilities, municipalities, and government bodies, our clients have come to depend on our customized energy efficiency programs to help them meet their energy-saving goals.

The Program Manager is primarily for providing leadership on one of our energy efficiency programs. In this hands-on management role, you will oversee energy programs and will work closely with both clients and our energy professionals to achieve client energy efficiency goals and other program objectives. You will also be working with others who are passionate about energy efficiency and making a positive impact on the industry.

Essential Duties and Responsibilities

• Develop and implement a plan to attract new customers/trade allies to obtain program objectives.
• Provide administrative services plan to develop customer correspondence and application processing.
• Develop a comprehensive understanding of the program’s strategic direction regarding energy efficiency and the business activities of its customers.
• Complete reviews of program applications to ensure adherence to program rules and requirements.
• Develop QA/QC plan to ensure accurate program results and good evaluation results.
• Coordinate with program evaluators to understand evaluation plans and communicate program procedures.
• Communicate evaluation plans with program staff to ensure understanding and proper procedures.
• Manage direct reports and oversee program staff, including interviewing, planning, assigning, completing performance evaluations, coaching, mentoring, and directing work.
• Responsible for completing quarterly safety QA/QC audits of staff.
• Mentor program personnel in achieving their personal goals annually as well as their long-term development goals.
• Hold program personnel accountable for personal and overall program goals.
• Understand and implement the Franklin Energy Sales Process, which includes both trade allies and customer outreach/sales.
• Assist training department and reinforce classroom sales training for all direct report field staff.
• Provide administrative services to develop customer correspondence and application processing.
• Complete pre and/or post site visits as needed.
• Develop case studies.
• Assist the client with idea generation and research on program options.
• Manage the utility relationship and serve as an advocate for our client.
• Manage a multi-million-dollar budget over multiple years including allocations to labor, expenses, subcontractors, and customer incentives.
• Provide day-to-day leadership to program staff including managing incentive promotions, marketing programs, and assisting the team creatively meet the goals of the program.
• Monitor and manage program budgets to ensure full utilization of funds while meeting or exceeding energy goals.
• Develop and oversee the processing of energy efficiency project paperwork through energy efficiency tracking system.
• Prepare monthly invoices and activity reports as required to the client, partner, or Franklin Energy management by the requested due date.
• Incorporate “best practice” methods of energy efficiency program implementation.
• Provide a professional appearance appropriate to represent both Franklin Energy and the utilities.
• Lead and attend relevant presentations promoting energy efficiency programs.
• Practice effective project management skills in leading this program.
• Ensure continuous improvement of operations year after year.
• Assist the Regional Manager in meeting all program goals.

Qualifications

• Bachelor’s degree required.
• Advanced degree - Preferred.
• Equivalent work experience may be considered.
• Minimum of 3 years of management/supervisory experience including hiring, coaching, performance reviews, and mentoring.
• Proficiency in financial management.
• Background in engineering, technology, or science and experience in working in a technical environment – Preferred.
• Minimum of 3 years of experience in managing energy efficiency programs – Preferred.
• Experience in lighting, HVAC, and other technologies installed in commercial and industrial applications – Preferred.
• Technical experience in developing and/or reviewing energy savings calculations to determine paybacks and incentive levels for customers – Preferred.

Required Skills, Knowledge and Abilities

• Sales or business development background - A plus.
• Proven leadership in fast-paced environment.
• Ability to prioritize workload and delegate appropriate work assignments to staff.
• Proficient in Microsoft Office, specifically Word, Excel, and Outlook.
• Strong data entry skills in entering information in tracking systems/databases.
• Ability to communicate effectively, both verbally and written with customers, clients, and employees.
• Ability to analyze and interpret data and solve practical problems.
• Knowledge of mathematical concepts such as fractions, percentages, and ratios.
• Ability to work with mathematical concepts such as the fundamentals of plane and solid geometry and trigonometry.
• Reliable transportation.

Licenses & Certifications

• PMP certification – Preferred.
• Valid driver’s license.

Travel Requirements

• Willingness to travel 40% or more of the time, including some overnight travel.

Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

The above information describes the general duties and requirements necessary to perform the principal functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.

An Equal Opportunity Employer.

Safety -Sensitive Role Addendum: Because many roles at Franklin Energy involve regulatory compliance, safety responsibilities, or professional licensing requirements, it is critical that interview responses reflect the candidate’s direct knowledge and experience. Misrepresentation of technical or safety qualifications may result in immediate removal from consideration.

Notice Regarding Automated Tools: We may use automated or AI-assisted tools as part of our candidate evaluation process to assess job-related skills and qualifications. These tools are intended to support fair and consistent review and do not replace human judgment in hiring decisions. All evaluations are conducted in accordance with applicable local, state, and federal laws.