[Hiring] Program Implementation Manager, Clinical Studies @American Heart Association

Role Description

The American Heart Association has an opportunity for Program Implementation Manager, Clinical Studies. This position can be home-based. This is a full-time, benefits eligible, grant funded opportunity. Current funding will expire on July 30, 2031.

This individual will be responsible for the day-to-day recruitment, consultation, and project management of activities for various cardiovascular clinical studies. Responsibilities include:

• Identifying, building, nurturing, and maintaining relationships to recruit participating sites and patients to achieve program goals.
• Providing in-depth process and quality improvement consultation, including individual site support and facilitation of educational opportunities.
• Assisting with recruitment, onboarding, site and patient retention, and ensuring excellence throughout the site management process.
• Managing daily operations related to meeting project deliverables.

Qualifications

• Bachelor’s Degree.
• Three (3) years of relevant experience.
• Experience interacting and engaging with clinicians and C-suite, ideally in a hospital setting.
• Experience communicating complex information and directions to varying levels of health care professionals and leadership.
• Strong verbal, written, and presentation communications skills.
• Experience in healthcare or in a public health-related organization, clinical studies, clinical registries, patient registries, or quality improvement programs.
• Experience with program/project management, including influencing performance without direct line accountability.
• Experience with account management and sales success/business development.
• Ability to function and drive work independently with minimal supervision.
• Experience with Microsoft Office suite skills, including Word, Excel, PowerPoint, and Outlook.
• Ability to work in a team environment and interact with all levels of American Heart Association staff, volunteers, and the public.
• Ability to travel up to 15% nationally with overnight stay.

Requirements

• Leverage available data to identify and develop a pipeline of prospective hospitals and associated clinics for clinical trial patient referrals.
• Oversee and coordinate the full site activation lifecycle, including trial site contracting, regulatory onboarding, and required documentation.
• Serve as main account manager of participating sites, onboarding and training them on protocol requirements.
• Ensure accuracy in information collected and oversee ongoing regulatory compliance and monitoring activities.
• Lead and manage patient recruitment, enrollment, and retention strategies across trial sites.
• Serve as the primary patient liaison throughout the clinical trial lifecycle.
• Assess each site’s clinical research team’s patient recruitment and retention success.
• Develop and deliver education toolkit and training materials to trial hospitals and field staff.
• Establish and conduct related data monitoring activities.
• Analyze, collate, and present results of training, education, and data.
• Communicate regularly with Project leadership to ensure tasks are completed according to project timeline.
• Attend site meetings, project-level meetings, leadership meetings, and related scientific conferences.
• Serve as the primary point of contact for sites throughout the trial lifecycle.
• Other duties as assigned by the Supervisor.

Benefits

• Expected pay range: $70,000 to $90,000, commensurate with experience.
• Competitive base salary with regular market value reviews.
• Performance and recognition rewards through annual salary planning and incentive programs.
• Wide array of benefits including medical, dental, vision, disability, and life insurance.
• Robust retirement program with employer match and automatic contribution.
• Employee assistance program and wellness program.
• Paid Time Off (PTO) starting at a minimum of 16 days per year.
• 12 paid holidays off each year.
• Tuition assistance for further education and career development.