[Hiring] Program Director @Zip

Role Description

Lead Zip’s most strategic, high-priority cross-functional programs and special projects, turning executive priorities into coordinated action and measurable business outcomes.

As a Program Director, you will operate at the center of Zip’s most complex and strategically important cross-functional initiatives. You will partner closely with executive leadership and teams across various departments to translate strategy into execution and ensure critical programs achieve their intended business outcomes.

• Own the end-to-end health and coordination of Zip’s most complex, high-priority programs and special projects.
• Translate enterprise strategy into execution by defining intended outcomes, success measures, value-creation goals, priorities, sequencing, and trade-offs.
• Develop and drive integrated roadmaps across product, technology, operations, people, finance, legal, commercial, and go-to-market workstreams.
• Serve as a central point of coordination across functions, creating clear ownership, decision rights, dependencies, milestones, and accountability for outcomes.
• Maintain a comprehensive view of program status, stakeholder signals, risks, decisions, resource constraints, and emerging issues.
• Lead escalations and facilitate complex decision-making by bringing together the right stakeholders.
• Act as a trusted advisor to executive leadership on program direction, integration strategy, organizational implications, risks, opportunities, and decisions required.
• Establish lightweight governance, operating rhythms, reporting cadences, and sources of truth.
• Lead or coordinate change-management and organizational-transition activities when relevant.
• Partner with Product, Engineering, Delivery, and business teams to connect detailed execution with the broader program view.
• Engage with leaders to ensure programs have the appropriate resources and capabilities.
• Leverage modern tools to improve program visibility, executive communications, reporting, operational efficiency, and repeatability.
• Identify systemic opportunities to improve how Zip plans, integrates, and executes complex cross-functional work.

Qualifications

• Undergraduate degree in a technology discipline, graduate degree preferred.
• Program or Project Management certification a plus.
• 15+ years of experience in program management, strategy and operations, consulting, delivery management, technical program management, integration, transformation, or related leadership roles within technology organizations.
• 5+ years of experience leading complex work within financial technology, banking, payments, lending, or consumer financial services.
• Proven track record leading complex, cross-functional programs and special projects.
• Strong business acumen and the ability to quickly understand strategic and commercial drivers.
• Exceptional executive presence, stakeholder leadership, and influence.
• Strong executive communication and judgment.
• Ability to operate fluidly between strategy and execution.
• Strong technical and delivery fluency.
• Demonstrated ability to manage program-level risks, dependencies, capacity constraints, and decision structures.
• Experience using modern program-management practices to create scalable sources of truth.

Requirements

• Calm, pragmatic, results-oriented leadership style.
• Maintains focus on customer impact when making program decisions.
• Drives accountability and delivers outcomes in complex environments.
• Builds alignment across diverse teams and stakeholder groups.
• Brings innovative, scalable approaches to strategic programs.

Benefits

• Flexible working culture.
• Incentive programs.
• Unlimited PTO.
• Generous paid parental leave.
• Leading family support policies.
• Company-sponsored 401k match.
• Learning and wellness subscription stipend.
• Beautiful Union Square office with a casual dress code.
• Industry-leading, employer-sponsored insurance for you and your dependents.