[Hiring] Program Director @Zip Co Limited

Role Description

Lead Zip’s most strategic, high-priority cross-functional programs and special projects, turning executive priorities into coordinated action and measurable business outcomes.

Bring the judgment, influence, and program leadership to create clarity, alignment, and momentum across complex initiatives, integrations, and organizational transitions.

Remote-first opportunity for US-based employees with the option to work in person from our Manhattan office.

As a Program Director, you will operate at the center of Zip’s most complex and strategically important cross-functional initiatives. You will partner closely with executive leadership and teams across:

• Product
• Strategy
• Engineering
• Finance
• Legal
• Credit Risk
• People
• Commercial
• Delivery

You will own the connective layer across these programs, understanding:

• Why the work matters
• How individual initiatives contribute to broader business outcomes
• Where dependencies and risks sit
• When intervention is needed

For special projects, integrations, and organizational transitions, you will establish:

• The roadmap
• Governance
• Decision structures
• Operating rhythm from exploration and planning through execution, stabilization, and post-initiative optimization

This is a senior individual contributor role with a high degree of autonomy and accountability for critical assignments. You will synthesize signals across stakeholders and workstreams, challenge assumptions, navigate competing priorities, and provide executives with concise, decision-oriented views of:

• Program health
• Business impact
• Risks
• Opportunities
• Recommended actions

While you will primarily operate at the program and enterprise level, you are comfortable going deeper when needed. When a critical initiative requires additional structure, alignment, or leadership, you can step in quickly, establish a path forward, unblock decisions, and restore momentum without creating unnecessary processes.

Qualifications

• Undergraduate degree in a technology discipline, graduate degree preferred
• Program or Project Management certification a plus
• 15+ years of experience in program management, strategy and operations, consulting, delivery management, technical program management, integration, transformation, or related leadership roles within technology organizations
• 5+ years of experience leading complex work within financial technology, banking, payments, lending, or consumer financial services
• Proven track record leading complex, cross-functional programs and special projects across multiple teams, functions, and initiatives
• Strong business acumen and the ability to quickly understand strategic and commercial drivers
• Exceptional executive presence, stakeholder leadership, and influence
• Strong executive communication and judgment
• Ability to operate fluidly between strategy and execution
• Strong technical and delivery fluency
• Demonstrated ability to manage program-level risks, dependencies, capacity constraints, and decision structures
• Experience using Jira, Confluence, AI, automation, and modern program-management practices
• Calm, pragmatic, results-oriented leadership style

Requirements

• Maintain focus on customer impact when making program, integration, and transformation decisions
• Drive accountability, make sound decisions, and deliver outcomes in complex environments
• Build alignment across diverse teams, functions, and stakeholder groups
• Bring innovative, scalable approaches to strategic programs, integration, and transformation

Benefits

• Flexible working culture
• Incentive programs
• Unlimited PTO
• Generous paid parental leave
• Leading family support policies
• Company-sponsored 401k match
• Learning and wellness subscription stipend
• Beautiful Union Square office with a casual dress code
• Industry-leading, employer-sponsored insurance for you and your dependents