[Hiring] Program Delivery Lead @Humana

Role Description

The Program Delivery Lead manages the development, operations, and results of the Gulf South Region market performance under direction of the Regional President and Regional VP of Operations. The Program Delivery Lead works on problems of diverse scope, including but not limited to:

• Maintaining key provider relationships
• Tracking and monitoring innovative pilot programs deployed in the region
• Supporting the Regional President on community, state, and federal government engagement aligned to Humana priorities

Key Duties Supporting External Relationships and Performance:

• Work with Gulf South Regional President and regional leadership team to monitor strategic provider relationships needed for network adequacy, Stars performance, and market expansion.
• Help develop and refine key characteristics and data for the market provider priorities including Stars performance, utilization management performance, value-based care arrangements and snapshot of contract terms.
• Track and maintain status of pilot programs proposed or deployed in the region for the Regional President and regional leadership team, including return on investment, quality of care impacts, administrative costs, and ability to expand into additional markets.
• Monitor and track national providers with a regional footprint and monitor relationships at an enterprise level, along with regional performance.

The Program Delivery Lead also serves as the operations manager for the Region and acts as the "right hand person" for the Region President. Works hand in hand with the Regional President to execute business reviews, market meetings, external meetings, and internal strategy sessions.

Key Duties Supporting Regional/Market Operations:

• Coordinate weekly regional leadership meetings and agenda, and track follow-up items for completion.
• Coordinate regional Town Halls and other market-level presentations and events.
• Lead coordination of market responses to corporate data requests when requested by Regional President.
• Manage Market Reviews and strategy presentations.
• Manage external strategic meetings.
• Facilitate aspects of the bid process including tracking benefit changes, and tracking follow-ups.
• Additional duties as assigned by Regional President.

Qualifications

• Bachelor's Degree
• 5+ years proven program, project and/or people leadership within Humana in an operations role
• Experience influencing leadership teams to facilitate completion of projects
• Executive level presentation and communication skills, both written and oral
• Independent thinker who can problem solve and operate autonomously
• Experience working in a role that required influence and collaboration at senior levels within the organization
• Success in developing working relationships within a highly matrixed business environment
• Experience analyzing and aggregating incomplete data from various sources to make informed recommendations
• Experience working with sensitive and confidential information
• Must live within the region (AL, TN, MS, LA) with the ability and willingness to travel up to 15% on a monthly basis

Requirements

• This role is "remote/work at home", however, you must live within the region (AL, TN, LA, MS) to be considered for this opportunity.
• To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
  • At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
  • Satellite, cellular and microwave connection can be used only if approved by leadership.
• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
• Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Benefits

• Humana, Inc. and its affiliated subsidiaries offer competitive benefits that support whole-person well-being.
• Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.
• Among our benefits, Humana provides:
  • Medical, dental and vision benefits
  • 401(k) retirement savings plan
  • Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
  • Short-term and long-term disability
  • Life insurance
  • Many other opportunities

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$115,200 - $158,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.