[Hiring] Program Associate @Convergint

Role Description

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Program Associate to join our amazing culture. In this role, you will support the setup, coordination, and ongoing management of programs for one or more of Convergint’s global/enterprise accounts. Your contributions will help ensure customer satisfaction, operational efficiency, and program success.

Who You Are:

• You have a passion for providing world-class service to customers, colleagues, and communities.
• You are detail-oriented, organized, and proactive in your approach.
• You thrive in a collaborative environment and are eager to contribute to a positive culture while supporting program goals and objectives.

What You’ll Do With “Our Training and Your Experience”:

• Act as a point of coordination for operational activities, ensuring proactive communication with all stakeholders.
• Support customer-focused programs by maintaining program standards, documentation, and processes.
• Build relationships with internal teams and customers to better understand their goals and requirements.
• Assist in deploying standard processes and tools to ensure consistency and alignment across multiple locations.
• Maintain and update program playbooks to document workflows and customer-specific requirements.
• Ensure compliance with customer standards, industry regulations, and company best practices.
• Coordinate the logistics of customer engagements, ensuring smooth delivery of Convergint services.
• Monitor program metrics and compile reports for internal and customer-facing reviews.
• Assist in resolving operational challenges and escalating issues as needed to ensure customer satisfaction.
• Collaborate with teams to identify opportunities for improvement and implement solutions to enhance service delivery.
• Support the introduction of new services or geographic capabilities to meet customer needs.

Qualifications

• Excellent organizational and time management skills.
• Strong proficiency in Microsoft Office products, including Word, Excel, PowerPoint, and Visio.
• Basic understanding of program/project management principles.
• Strong written and verbal communication skills for interacting with various levels of an organization.
• Ability to compile, analyze, and report data effectively.
• Team-oriented mindset with the ability to work collaboratively across departments.
• Fundamental financial awareness related to program budgets and costs.
• Problem-solving skills and ability to manage competing priorities.

Requirements

• Education: Bachelor’s degree in a related field or equivalent experience preferred.
• Minimum Experience: 2-4 years of program/project coordination.

Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually.
• Fun & Laughter Day Off.
• Medical, Dental & Vision Plan.
• Life insurance & Disability Plan.
• Wellness Program.
• 401K Matching Plan.
• Colleague Assistance Program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate Social Responsibility Day.
• Cell phone reimbursement (if applicable).
• Paid parental leave.