[Hiring] Process Manager @Personify Health

Role Description

Ready To Build the Systems That Keep a Complex Organization Running?

In a TPA environment, operational complexity is constant — and the difference between chaos and clarity comes down to how well processes are designed, documented, and governed. The Process Manager is the person who makes that happen. You'll own a cross-functional portfolio of projects, redesign workflows that aren't working, and ensure that when things go sideways, the right people know exactly what to do.

This isn't a role where you wait for direction. You'll move between strategic process design and live incident coordination, between governance frameworks and change rollouts — keeping the organization aligned and moving forward regardless of what gets thrown at it.

What You'll Actually Do:

• Own a portfolio of cross-functional projects:
  • Draft project charters, build and maintain detailed project plans, manage milestones and dependencies, and drive teams through to completion — across one-time initiatives and annually recurring programs alike.
• Redesign how work gets done:
  • Analyze existing processes for bottlenecks and inefficiencies, then design and implement solutions that reduce cycle times and sharpen operational performance across the organization.
• Keep documentation and governance sharp:
  • Develop and maintain SOPs, process flowcharts, and diagrams — partnering with functional SMEs to ensure documentation stays accurate, current, and usable in practice.
• Lead change with intention:
  • Build change management strategies, communication plans, and training rollouts that help cross-functional teams adopt new processes and frameworks without losing momentum.
• Coordinate incident response:
  • Manage communications across internal and external stakeholders during incidents and outages, maintaining escalation protocols and ensuring the right people have the right information at the right time.

Qualifications

• Bachelor's degree in business, project management, operations, or a related field — or equivalent experience
• Minimum 5 years managing cross-functional projects end-to-end, including scope, schedule, risk, budget, and stakeholder communications
• Prior experience in a TPA, healthcare, or technology-powered organization strongly preferred
• PMP, Six Sigma, or equivalent certification is a plus
• Project management platforms including Asana, JIRA, MS Project, or similar
• Process modeling and mapping tools such as Visio or BPMN
• Microsoft Suite (Word, Excel, PowerPoint, Outlook, Teams, OneDrive) and virtual meeting platforms

Benefits

• Competitive base salary and benefits effective day one
• Comprehensive medical and dental through our own health solutions (yes, we use what we build)
• Unlimited PTO—rest and recharge time is non-negotiable
• Mental health support, retirement planning, and financial protection
• Professional development with clear career progression and learning budgets
• Mission-driven culture where diverse perspectives drive real impact on people's health